Administration Assistant Apprentice

We have a great opportunity for an Administration Assistant Apprentice to join a friendly team in the heart of Walsall where you will work with an experienced team of professionals who support the local community with support projects.

What you'll do

Roles and Responsibilities:

Reception and Communication

• Provide a polite, efficient reception service for the organisation
• Direct incoming calls, respond to general telephone enquiries, and take message
• Ensure reception literature is relevant, up to date, and appropriately displayed

Administration and Office Support

• Provide administrative and clerical support to WBSC and its projects
• Maintain effective information systems, including database
• Create and update filing systems
• Use photocopying, IT, fax, and other office equipment; carry out routine user maintenance and report faults when needed.

Meetings and Governance Support

• Attend staff meetings and take minutes when required
• Work with the Chair to prepare and circulate meeting agendas
• Send out Board papers and supporting documents to members in advance
• Confirm meeting dates, times, and arrangements
• Attend Board and relevant committee meetings, as required
• Record clear, accurate, and impartial minutes, including key discussions, decisions, agreed actions, and responsible persons
• Maintain an organised archive of minutes, agendas, and Board papers
• Store documents securely and keep them accessible for audit, regulatory, and governance purposes.

Other

• To assist in ensuring that confidentiality is maintained in dealing with all information and materials and that information is treated in accordance with requirements of the Data Protection Act
• To undertake and participate in any relevant training
• To take part in regular team meetings and supervision sessions
• Work within policies and procedures paying particular attention to the Equal Opportunities, Child Protection and Health and Safety Regulation
• To carry out any other duties and responsibilities within the scope, purpose and grade of the job

Training

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

After the apprenticeship

There is a potential full-time position offered to the right candidate upon completion of training.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade C/4 or above)
• Essential: GCSE, Maths (grade C/4 or above)

About the employer

WBSC is a registered Charity and a Charity Incorporated Organisation (CIO) established July 1986. Our mission is to empower women and girls in Walsall.

​Our organisation was born out of the racially motivated tension an uprisings that took place across the country in the late 80s in response to severe racial discrimination that was being place upon black and other non-white ethnicities.

​We have been established for nearly 4 decades and is led by women who have lived experience of the people that we support. Through various services designed to accommodate women through all stages of life, from adolescence to elderly, we are empowering the women in our town.

Apprenticeship details

• Course: Administration assistant (level 2), Business and administration
• Apprenticeship level: Intermediate (level 2)
• Training provider: WALSALL COLLEGE
• Expected duration: 1 Year
• Hours: 30 hours a week. Working week: Monday to Friday - with half an hour lunch - hours to be confirmed.
• Start date: 26 October 2026
• Positions available: 1
• Wage: £12,480 a year