ICT Support Apprentice

We are seeking to recruit an IT apprentice to work within our busy special needs secondary school. The position is ideally suited to someone who can demonstrate energy, enthusiasm, flexibility, strong communication skills and is able to relate to children and young people with a wide range of learning disabilities.

What you'll do

• Login and support processing tickets
• Install and uninstall required software
• Install / reinstall operating systems to machines
• To troubleshoot classroom technical problems
• To ensure that all curriculum hardware is maintained and stored in an appropriate manner
• To clean and change hardware components within laptops / desktop computers
• To keep audits up to date with changes
• Maintenance of all ICT equipment, as directed
• To have regard for the welfare of pupils always
• To actively assist with the implementation of the schools aims and policies
• To take an active part in the performance management process
• To carry out your duties, responsibilities and rights as laid out in your Contract of Employment

Training

Level 3 Information Communications Technician apprenticeship standard.

The apprentice will complete training tutorials on basic, intermediate, and advanced IT skills. Providing a baseline foundation for their job role. Training is tailored to IT the support role described in the job specification. This involves building upon existing IT skills and applying them to daily tasks at work.

The apprentice will undertake one day a week training on the course and will have monthly sessions with the training provider. This can be completed at either the workplace or the training provider's premises. The apprentice will study towards and achieve the following awards at the end of the apprenticeship:

Core Components:

• BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
• BTEC Level 3 Diploma in ICT Systems and Principles
• Information Communications Technician Personal Attributes and Behaviours
• End-Point Assessment (EPA) - Information Communications Technician

Subject to Prior Attainment:

• Functional Skills in maths, English and ICT at Level 2
• Additional optional development for soft skills and employability

After the apprenticeship

• Upon completion of the apprenticeship there is the opportunity for a permanent position within the IT team

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience
• IT Hardware Experience
• IT Software Experience

Qualifications

• Essential: GCSE, English (grade 4-9, A*-C)
• Essential: GCSE, Maths (grade 4-9, A*-C)

About the employer

SEN Trust Southend, is a multi-academy trust in Essex that runs four local SEN schools. It is our aim to encourage every student to achieve their full potential, to become an independent adult and an active member of their local community, relative to their ability. Our schools offer a safe and happy environment where the well-being and achievement of every student is our priority. Small class sizes enable positive relationships to develop between staff and students and offer the support necessary for students to achieve their individual best.

Apprenticeship details

• Course: Information communications technician (level 3), Digital
• Apprenticeship level: Advanced (level 3)
• Training provider: TRAINPLUS LTD
• Expected duration: 1 Year 6 Months
• Hours: 32 hours a week. Working week: Monday to Friday, shifts are to be confirmed.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £13,312 a year