Apprentice Service Administrator and Receptionist

Trucksafe Commercials are searching for an enthusiastic and confident individual to become their new Administration and Reception Apprentice. The successful candidate will offer admin support for our office and workshop. You'll assist customers and colleagues with bookings and ordering parts, ensuring they receive excellent service.

What you'll do

Trucksafe Commercials is located on North Moss Lane in Stallingborough, offering commercial vehicle servicing, maintenance and repairs to external clients.

As our new Apprentice, you'll be the backbone of our professional services, communicating with our clients and helping ensure everything runs smoothly. You will be trained and mentored to learn our processes and internal systems, helping with bookings, parts orders, enquiries and general administration.

Duties will include:

• Data entry, updating client and workshop records, ensuring information and documents are stored correctly.
• Assisting customers with bookings and queries, over the telephone and via Email.
• Offering exceptional customer service.
• Using Sage, Microsoft Excel and Outlook, as well as bespoke booking and parts ordering software.
• Creating, updating and following-up invoices.
• Assisting with scheduling jobs and planning work calendars for our workshop team.
• Taking part in learning activities to develop your career.
• General administration and housekeeping.
• All other associated duties as required.

Training

All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.

You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You'll also be supported by your colleagues at all times, and will have a full induction.

You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.

After the apprenticeship

Trucksafe Commercials apprentice programme provides a fantastic opportunity for apprentices to build a strong foundation of capability that could lead to a permanent job role, and possible internal progression. You'll gain a great deal of specialist knowledge as you progress through your apprenticeship.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Physical fitness

Qualifications

• Essential: GCSE, English (grade GCSE grade 4/C or equivalent)
• Essential: GCSE, Maths (grade GCSE grade 4/C or equivalent)

Things to consider

Your regular place of work will be North Moss Lane, Stallingborough, DN41 8DD. Please check the location of work to make sure you would be able to report to the office on a daily basis.

About the employer

TruckSafe Commercials is based on North Moss Lane in Stallingborough and provides commercial vehicle servicing, maintenance and repair services to external clients. By joining us, you'll become part of a supportive and growing team where your development is encouraged and your contribution genuinely makes a difference.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: TEC PARTNERSHIP
• Expected duration: 1 Year 6 Months
• Hours: 35 hours a week. Working week: Normal working hours are 09.00 - 17.00, working Monday to Friday, with an hour for lunch.
• Start date: 26 October 2026
• Positions available: 1
• Wage: £14,560 a year