Apprentice Trainee Travel Agent

An exciting opportunity to join Wren Travel as a full-time Business Administration Apprentice. You will support the day-to-day running of our busy travel agency while working towards a Level 3 Business Administration qualification.

What you'll do

Wren Travel is looking for an enthusiastic and organised Business Administration Apprentice to join our growing team on a full-time basis.

This is a varied role where no two days are the same. You will play a key part in supporting the smooth running of the business while gaining valuable experience within the travel industry.

Your duties will include:

• Managing incoming emails and responding to customer enquiries.
• Liaising with hotels, tour operators and travel suppliers.
• Assisting with preparing bespoke holiday quotations.
• Supporting clients before, during and after their bookings.
• Maintaining accurate customer records and updating internal systems.
• Preparing travel documentation and customer mail packs.
• Writing personalised postcards for clients.
• Assisting with general office administration and filing.
• Supporting marketing activities and social media where required.
• Providing excellent customer service both over the phone and via email.

You will receive full training and support while completing your Level 3 Business Administration Apprenticeship. This role offers the opportunity to develop valuable business, communication and customer service skills within a fast-growing independent travel company.

Training

• In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification, which will help start your career and give you an insight into the business's processes and procedures
• Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
• You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
• DBC Training are a multi-award-winning employment and skills training provider
• We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
• https://dbc-training.co.uk/

After the apprenticeship

• Successful completion of the apprenticeship could lead to a permanent position as a Business Administrator or Travel Consultant, with opportunities for further training and career progression as Wren Travel continues to grow.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative

Qualifications

• Essential: GCSE, Maths & English (grade 4/C or above)

Benefits

• Friendly, supportive working environment
• Staff travel industry educational opportunities
• Travel discounts and incentives
• Career progression
• 28 days' holiday including bank holidays
• Company pension scheme

About the employer

Wren Travel Limited is an independent, travel agency established 2.5 years ago, part of the Not Just Travel brand. We specialise in creating bespoke holidays and exceptional travel experiences for clients across the UK. As a growing business, we pride ourselves on delivering outstanding customer service, building strong relationships with trusted travel partners, and providing expert travel advice. Our friendly and supportive team offers an excellent opportunity for someone looking to start or develop a career within the travel industry while gaining valuable business administration experience.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: DERBY BUSINESS COLLEGE LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 37.5 hours a week. Working week: Monday - Friday, 9.00am - 5.00pm, with 30 minutes lunch break.
• Start date: 1 November 2026
• Positions available: 1
• Wage: £15,600 a year