Apprentice Business Support

The successful apprentice will be dealing with import shipments & import customer services, for general accounts & larger key account customers. You must be organised, punctual & be able to work in a fast-paced environment whilst keeping a cool head.

What you'll do

The successful candidate, who will be reporting to the department line supervisor/manager, will be dealing with import shipments and import customer services, for general accounts and larger key account customers.

The person will work as a part of the import team and arrange shipments from Scandinavia to UK based customers, by use of the existing DSV road-freight and distribution network across Scandinavia, along with internal UK distribution and warehousing departments.

The role will involve communicating with the local DSV depots across the UK and Scandinavia to ensure deliveries are done in accordance with our customers' requirements. There will also be a degree of customer services involved with direct communication to the customer(s).

Additionally, there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions.

Duties will include:

• Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions
• Receive bookings from UK importers either via our online booking platform or by e-mail
• Contact delivery UK places to book in deliveries.
• Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System
• Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements
• Ensure legislative compliance in all areas
• Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
• Perform and correctly implement General Administration, e.g. invoicing, filing, queries, claims, POD handling
• Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures
• New applicants who meet the entry requirements of the role will be contacted by the Apprentice Employment Agency team to discuss your application and the apprenticeship in further detail. Please ensure you provide up to date contact details and check your junk in case of redirected emails.

Failure to respond to communications will result in your application being withdrawn.

Training

• Seetec will deliver this apprenticeship in the workplace
• You will have a dedicated assessor who will provide guidance and monitor progress throughout
• You will have access to an online portfolio to allow you to monitor your progress and log work completed

After the apprenticeship

• On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Desired: GCSE, English & Maths (grade 4/C or above)

Things to consider

• Apprentice Employment Agency is a Flexi-Job Apprentice Agency & we will employ you for the duration of the apprenticeship
• The company named in this vacancy is a Host Employer
• Your application will be shared with them and training providers
• You must hold unrestricted right to live and work in the Uk to apply for this role

About the employer

DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: INSPIRO LEARNING LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 37.5 hours a week. Working week: Monday - Friday, 9.00am - 5.00pm.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £15,600 a year