Customer Service Apprentice

This a fantastic opportunity for an enthusiastic apprentice to join a well-established family business in a customer-facing retail sales role with strong opportunities for progression, learning and development. We work as part of a large national group franchise operation but are a small friendly team at Worksop.

What you'll do

United Carpets require a Customer Service Apprentice for their Long Eaton branch, the shop is open 7 days per week and the Apprentice will be required to work 5 days per week including weekends and bank holidays and annual leave is 20 days per year. The ideal person must have good customer service skills, be numerical and have good English language skills and be physically fit and must also be able to work on their own or as part of team.

The Worksop branch is a retail sales shop dealing with the public and all aspects of paperwork and financial elements involved, the right candidate must be physically fit as the role involves taking receipt of cut length carpets, underlay and rolls of carpet that have to be racked up.

Specific duties to include:

• Greeting and serving customers
• Answering telephone enquiries
• Taking in carpet stock deliveries
• Measuring Carpets for Customer and arranging delivery/dispatch
• Displaying stock
• Dispatching stock
• Processing paperwork
• Maintaining shop appearance

After the apprenticeship

If the Apprenticeship is successful there will be opportunity to progress and develop within the company.

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Logical
• Initiative

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

Things to consider

There is a lot of day to day manual handling as part of this role.

About the employer

United Carpets have established themselves as the UK's largest franchised carpet retailer.

A family owned and run business until its public offering in 2005, United Carpets have lost none of the values that have created its reputation....for bringing ‘value for money flooring' to ‘everyone'.

Now with 85 stores established across the UK and more stores opening all the time, United Carpets status as a publicly quoted company has allowed it to expand and strengthen its service and support areas.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: MILLBROOK MANAGEMENT SERVICES LIMITED
• Expected duration: 10 Months
• Hours: 40 hours a week. Working week: The shop is open 7 days per week and the successful candidate will work 5 days per week, including weekends, with days off in the week to cover. Working hours are typically 8.30am - 5.00pm. Exact hours to be confirmed.
• Start date: 16 November 2026
• Positions available: 1
• Wage: £16,640 a year