ICT Support Technician Apprentice

Do you enjoy fixing technical problems and learning about new technology? We're looking for an ambitious ICT Support Technician Apprentice to join our busy Service Desk team in Birkenhead.

What you'll do

• Respond to incoming IT support requests via phone, email and remote support tools
• Log, prioritise and update support tickets using the company's helpdesk system
• Troubleshoot hardware, software and connectivity issues
• Configure and deploy laptops, desktops and mobile devices
• Support Microsoft Windows operating systems and Microsoft 365 applications
• Assist with password resets, user account administration and access permissions
• Escalate complex technical issues to senior engineers when required
• Maintain accurate technical documentation and customer records
• Carry out system checks and routine maintenance to ensure devices remain operational
• Deliver excellent customer service while keeping customers updated on the progress of their support requests

After the apprenticeship

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Skills

• Communication skills
• IT skills
• Customer care skills
• Team working
• Initiative

Things to consider

• Has a genuine enthusiasm for technology and IT support
• Enjoys troubleshooting and finding solutions to technical problems
• Is organised, reliable and able to manage multiple tasks
• Has strong communication skills and enjoys helping people
• Can work well both independently and as part of a collaborative team
• Is keen to learn, develop new skills and build a career in the IT industry

About the employer

Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.

Apprenticeship details

• Course: Information communications technician (level 3), Digital
• Apprenticeship level: Advanced (level 3)
• Training provider: NOWSKILLS LIMITED
• Expected duration: 1 Year 4 Months
• Hours: 37.5 hours a week. Working week: Monday - Friday, full-time position.
• Start date: 7 December 2026
• Positions available: 1
• Wage: £16,000 a year