Helpdesk Coordinator Apprentice

• Paid workplace experience with off-the-job training
• It offers a highly practical, debt-free launchpad into the corporate world, making it an excellent alternative to university or traditional classroom-based courses

What you'll do

• To contact customers to arrange engineers' jobs – Via mmail / telephone
• Managing client's portals to ensure KPI's are met
• Scheduling
• Administrative duties
• Booking hotels for engineers
• Input data on database and creating excel sheet for client
• Raising quotes for remedial works following job completions
• Verifying completed works meet client's needs
• Ensuring engineers have jobs available to complete
• Uploading sample certification following testing at the lab.
• Invoicing

Training

• Training will be on-the-job, you will be trained by your manager or mentor and have a monthly masterclass with the training provider.
• You will attend a monthly virtual online masterclass with the training provider and other learners doing the same apprenticeship as yourself.

After the apprenticeship

• A Helpdesk Coordinator

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade 4 or above)
• Essential: GCSE, Maths (grade 4 or above)

Things to consider

• Answering calls and correspondence
• Administration skills
• Excellent verbal communication skills
• Customer service skills
• To be able to use a computer and the main software packages competently

Benefits

• Pension
• Full time role once you have completed the apprenticeship.
• Free onsite parking

About the employer

• We are in the business of keeping your water systems safe. With over 30 years of experience in legionella control, we are an award-winning provider of water safety services and products.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: JUNIPER TRAINING LIMITED
• Expected duration: 1 Year 4 Months
• Hours: 35 hours a week. Working week: 08.30am till 4.00pm Monday to Friday.
• Start date: 26 October 2026
• Positions available: 1
• Wage: £14,560 a year