Apprentice IT Support Technician

Join our Group IT team as a Level 3 IT Support Apprentice, gaining hands-on experience while developing your technical skills and working towards an IT qualification.

What you'll do

Join our Group IT team as a Level 3 IT Support Apprentice, gaining hands-on experience while developing your technical skills and working towards an IT qualification.

You will provide first-line support to colleagues, troubleshoot IT issues and gain exposure to Microsoft 365, networking, infrastructure, cyber security and cloud technologies.

• Provide first-line support for hardware, software and IT issues
• Log, update and resolve support requests through the Service Desk
• Set up and maintain laptops, desktops, mobile devices and other IT equipment
• Assist with user accounts, Microsoft 365 and Active Directory administration
• Support basic network troubleshooting and IT infrastructure tasks
• Assist with system updates, maintenance and backups
• Follow IT security, data protection and company procedures
• Support IT projects, including upgrades, installations and migrations
• Maintain accurate IT asset and user records
• Work with suppliers and third parties when required
• Complete apprenticeship training, coursework and assessments
• Develop technical knowledge and skills through hands-on experience

Training

• Level 3 Information Communications Technician Apprenticeship Standard
• You will receive full training and support from the Just IT Apprenticeship team to increase your skills

After the apprenticeship

Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative
• Motivated
• Can do attitude
• Passion for IT
• Hardware and Software
• Tech Savvy
• Troubleshooting

Qualifications

• Essential: GCSE, English (grade 4/C +)
• Essential: GCSE, Maths (grade 4/C +)

About the employer

SBI is home to four unique sofa brands; Duresta, Parker Knoll, G Plan, and The Lounge Co. Our range of contemporary and classic styles reflect the individual needs and lifestyles of our customers and can be found in 600 retail outlets across the UK.

Apprenticeship details

• Course: Information communications technician (level 3), Digital
• Apprenticeship level: Advanced (level 3)
• Training provider: LEEP TALENT LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 37.5 hours a week. Working week: Monday - Friday 9:00am - 5:30pm.
• Start date: 9 November 2026
• Positions available: 1
• Wage: £16,010 a year