Business Admin Apprentice

An excellent opportunity for anyone interested in Business Administration. This varied role includes order processing, data entry, logistics, customer enquiries and supporting marketing activities, including content creation and social media. Gain valuable experience across customer service, operations and marketing.

What you'll do

As a Business Administration Apprentice, you'll have an excellent opportunity to gain insight into the general operations of a business, including client services, purchasing, logistics, sales and marketing. This varied role is ideal for someone with previous office experience who wants to develop their career within a multi-service business, gaining practical experience across administration, customer service and marketing while learning how to provide exceptional service to clients.

Key responsibilities:

• Deliver a first-class service experience to our clients
• Process quotations, customer orders and handle enquiries and queries
• Develop strong relationships with clients and suppliers
• Support business administration tasks, adhering to Company KPIs
• Assist with daily operational processes, logistics and distribution
• Handle client enquiries and bespoke requests
• Support account management and marketing activities
• Assist with creating marketing content for social media, email campaigns, blogs and other communications
• Help maintain website and digital content where required
• Support CRM databases, customer data and marketing lists
• Assist with the preparation of reports and marketing materials
• Go the extra mile to ensure complete customer satisfaction

Training

Training will be provided in-house and on the job by experienced management and colleagues. The Line Manager has extensive experience in customer service delivery across a broad range of industries and organisations and will be directly responsible for the development of the successful candidate. They will also work closely with the Directors on marketing activities, including content creation, campaigns and wider business communications.

After the apprenticeship

MBM Omega has experience of running successful Apprenticeships with the majority of candidates progressing to full-time employment with the Company in a variety of departments.

This could include customer services, commercial team, sales, marketing, accounts and operations.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Desired: GCSE, English (grade 4-9)
• Desired: GCSE, Maths (grade 4-9)

About the employer

Based in Surrey, MBM Omega offers businesses a centralised source for many workplace-related services and wholesale supplies allowing their clients to streamline processes, improve efficiency and reduce costs. Categories include catering supplies, healthy snacks and drinks, business catering, corporate clothing, promotional and branded products, office furniture and storage, office flowers and plants, office design service, office fit-out and refurbishments, document management, office recycling, confidential shredding, corporate stationery, branded collateral, managed print services, AV equipment and installation, IT hardware, office supplies and stationery, facilities supplies including hygiene, washroom supplies, workwear and PPE, premises and maintenance and safety and security supplies. With 30 years in business last year, our roots go back as far as 1979 and our longest serving existing clients have tenure of over 25 years. In 2012 the organisation embarked on a customer and staff engagement journey collaborating with an ex-John Lewis customer service director. Within 12 months its own customer experience programme and definition statement were formed which is now embedded in the company culture.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: WEIR TRAINING LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 37.5 hours a week. Working week: Monday to Friday, 09.00 to 17.30
• Start date: 2 November 2026
• Positions available: 1
• Wage: £18,000 a year