Technical Support Engineering Apprentice Level 4

Start your engineering career with a Level 4 apprenticeship, developing skills in technical troubleshooting, equipment testing and engineering investigations. Work alongside experienced engineers while earning, learning and building a long-term career.

What you'll do

Typical tasks will include:

• Respond to and help assess customer technical enquiries
• Support engineers with troubleshooting technical issues
• Assist with testing equipment for different customer applications
• Help investigate equipment issues and identify potential solutions
• Support engineering projects and technical investigations
• Create and update technical guides and how-to documents
• Produce technical notes, reports and presentations
• Use Microsoft 365, including Word, Excel and PowerPoint
• Plan and organise daily tasks with support from the team
• Work alongside experienced engineers and technologists
• Develop knowledge of the company's equipment and applications
• Attend customer sites in the later stages of the apprenticeship, where appropriate

Training

Training will be delivered online by Train'd Up alongside learning and development in the workplace. The apprentice will receive structured training and support throughout the programme, allowing them to develop their knowledge while gaining practical experience in their role.

Train'd Up will provide structured online training throughout the apprenticeship, supported by regular reviews to monitor progress. The apprentice will work towards the Level 4 Engineering Manufacturing Technician apprenticeship standard, combining their training with practical experience in the workplace.

After the apprenticeship

On successful completion of the apprenticeship, there may be opportunities to progress into a permanent technical engineering role. Potential career routes could include Technical Support Engineer, Engineering Technician or other roles within the Technology team, with opportunities to continue developing specialist engineering knowledge and experience.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Qualifications

• Essential: GCSE, English (grade C/4 or above)
• Essential: GCSE, Maths (grade C/4 or above)
• Essential: GCSE, Sciences (grade C/4 or above)
• Essential: A Level, Maths (or equivalent) (grade Pass)
• Essential: A Level, Science (or equivalent) (grade Pass)

Things to consider

Applicants should have A-levels in Maths and a Science subject, with a good science focus at GCSE level.

Customer-focused experience would be an advantage, along with strong communication skills and the confidence to communicate professionally with customers and colleagues.

As the apprenticeship progresses, there may be opportunities to visit customer sites, so applicants should also be comfortable with occasional travel as part of the role.

About the employer

Bühler UK Limited is part of the global Bühler Group, a leading engineering and technology company specialising in solutions for the food, grains and advanced materials industries.

Bühler has a long-established presence in the UK, providing processing equipment, engineering and installation support to customers. Its London site is the headquarters for optical sorting and sensor-based technologies and includes manufacturing, testing and new product development facilities.

Working at Bühler gives apprentices the opportunity to develop their skills within an innovative engineering environment, alongside experienced professionals and technologies used by customers around the world.

Apprenticeship details

• Course: Engineering manufacturing technician (level 4), Engineering and manufacturing
• Apprenticeship level: Higher (level 4)
• Training provider: TRAIN'D UP RAILWAY RESOURCING LIMITED
• Expected duration: 3 Years 10 Months
• Hours: 40 hours a week. Working week: Monday to Friday, 8:00am to 4:30pm, with a 30-minute lunch break.

40 hours per week.

• Start date: 10 November 2026
• Positions available: 1
• Wage: £16,640 a year