Apprentice Operations Administrator

Join our operations team as an Apprentice Operations Administrator. Support our Partner Manager, onboard engineers onto Bluekong Go, and give administrative support across projects and service delivery while gaining a Level 3 qualification.

What you'll do

You'll work closely with our Partner Manager and Operations Teams to keep projects and service delivery running smoothly.

• Day to day you'll guide new engineers through onboarding onto Bluekong Go
• You'll check their details and documents
• Update records and trackers
• Handle emails and calls, and help schedule work
• You'll also prepare simple reports
• Chase information
• You will play a key part in how our engineers and partners work with us

Training

• Business Administrator Level 3
• End Point Assessment
• Monthly Tutor/Assessor Sessions
• Work-Based Training

After the apprenticeship

On successful completion of this apprenticeship (21-Months) there is the potential to progress into a permanent Operations Administrator role, with opportunities to develop further into areas such as, partner management, engineer onboarding, project coordination or service delivery.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Initiative
• Outlook, Word & Excel Required
• Written & Spoken Communication
• Accurate Data Entry
• Reliable & Punctual
• Friendly & Professional
• Eager to Learn

Qualifications

• Desired: GCSE, English (grade 9-4 (A*-C))
• Desired: GCSE, Mathematics (grade 9-4 (A*-C))

Things to consider

Candidates must be:

• Confident using a computer, including email, Microsoft Word and Excel (or similar applications)
• Have clear written and spoken communication, including over the phone
• Good organisation and the ability to manage several tasks at once
• Accurate data entry and record keeping
• No previous experience needed – full training will be provided

Personal qualities required, in more detail:

• Organised, reliable and punctual, with good attention to detail
• Friendly and professional when dealing with engineers, partners and colleagues
• Keen to learn, able to use their initiative and enjoys working as part of a team

Reality check:

• The role is mainly computer-based and detail-focused, and you'll often be juggling requests from different teams at the same time, so staying organised is important

Benefits

All off-the-job training for this apprenticeship will take place within paid working hours. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

No training facility travel required, all apprenticeship training will take place at BlueKong Networks in Theale, Reading, RG7 5AH.

About the employer

BlueKong Networks is an international technical engineering services provider delivering end-to-end next-generation IT and network services through a worldwide reach of accredited and experienced professionals. Our model connects businesses with the people needed to install, maintain, upgrade, support, and decommission their technology environments.

With over 2,000 Network and IT engineers positioned across 150+ countries, we combine global reach with in-country delivery. That helps reduce travel costs and headcount, prevent multiple partner outsourcing, and lower the risk of infrastructure penalties.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: INTEC BUSINESS COLLEGES LIMITED
• Expected duration: 1 Year 9 Months
• Hours: 35 hours a week. Working week: Monday – Friday, 9am – 5pm with one hour for lunch.
• Start date: 4 November 2026
• Positions available: 1
• Wage: £19,000 a year