General Practitioner Receptionist Apprentice

An excellent entry route into the NHS, the administration role is based a busy medical centre in Huyton servicing 4000 patients.To provide an efficient helpful receptionist service to the Practice and ensure that Practice data is collected, stored, maintained and retrieved effectively whilst continually providing patient confidentiality.

What you'll do

Principal Duties and Responsibilities:

• Reception and routing of patients on arrival
• Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and generally advising patients on non clinical matters
• Use computerised appointment system as per training
• Sorting and distributing incoming mail
• Ensure Doctor/Nurse patient call system is in working order
• Record requests for home visits
• Ensuring an adequate supply of stationary etc in the consulting rooms and reception area
• Receiving samples, logging and ensuring the correct forms accompany them to the laboratory
• Receiving and recording telephone messages for the Doctor/Nurse/ Health Visitor
• Booking ambulances for patient hospital appointments or admissions
• Taking request for repeat prescriptions and preparing them on the computer for collection
• Dealing appropriately with outgoing mail
• Liaison with hospitals, primary health care team, community services and social services
• Ensuring that the reception area is left tidy and ready for use by incoming colleagues together with any information about unresolved or urgent matters
• Cover other members of staff during holiday or sick leave

After the apprenticeship

• A permanent position will be considered post apprenticeship

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

About the employer

We are based on Longview Drive, in the Heart of Huyton and the practice serves approximately 4000 patients. We are a training practice responsible for training GPs, Foundation Doctors and Medical Students and offer patients both Face to Face and Telephone Consultations.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: THE LEARNING FOUNDRY LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 37.5 hours a week. Working week: 8 hours per day (including half an hour unpaid lunch break). Between the hours on 8am- 6:30pm. Daily rota to be confirmed.
• Start date: 19 October 2026
• Positions available: 1
• Wage: £15,600 a year