IT Support Apprentice

As a member of the Technology Support Team, you will proactively deliver Service Desk and support services that help West Kent provide excellent customer service, while developing practical experience in infrastructure, systems and modern ways of working.

What you'll do

• Provide excellent customer service by responding to and resolving service desk incidents, requests and queries within agreed service levels, keeping users and the Service Desk system updated, and liaising with third parties where required.
• Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure, escalating performance, security and availability issues where required.
• Work with business users to understand department-specific issues and support users to make effective use of IT systems, Microsoft 365 and modern productivity tools, including Generative AI, by providing clear guidance that helps teams work smarter and adopt new ways of working.
• Support IT projects and change activities by completing technical and administrative tasks, including configuration, testing, implementation, documentation and user guidance.
• Maintain accurate hardware, software, configuration and infrastructure records to support asset management, configuration management, business continuity and knowledge sharing.
• Support good data management by helping to improve the confidentiality, integrity, accuracy and availability of information across IT systems.
• Assist with the set-up, use and support of IT hardware and devices, including laptops, terminals, audio-visual equipment, telephones, mobile devices and Android devices.

Training

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well-being, and readiness for assessments.

After the apprenticeship

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Skills

• Communication skills
• IT skills
• Attention to detail

Qualifications

• Essential: GCSE, 3 of any subject (grade 4+ (A* - C))
• Essential: GCSE, Maths & English (grade 3+ (D or above))

Benefits

• Up to three days a year paid volunteering leave, which can be booked by the hour.
• Flexible working opportunities
• £150 annual grant towards some sport, hobby or activity that enhances your well-being.
• Employee assistance programme for support with a variety of personal issues.
• Active social committee with subsidised events.
• Shopping discount vouchers available through our Medicash health plan.

About the employer

At West Kent we are passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. We have an exceptional reputation for providing quality homes and excellent community services across Kent.

Apprenticeship details

• Course: Information communications technician (level 3), Digital
• Apprenticeship level: Advanced (level 3)
• Training provider: QA LIMITED
• Expected duration: 1 Year 5 Months
• Hours: 37.5 hours a week. Working week: Staff shifts are currently 9am – 5.30pm, 8.30am – 5pm, 8am – 4.30pm and 7.30am – 4pm (shifts finish half an hour earlier on Friday).

Hybrid working with an office based in Sevenoaks, Kent.

• Start date: 10 November 2026
• Positions available: 1
• Wage: £15,642 a year