Level 3 Business Admin Apprenticeship

To provide administrative support to the Head of Operations and wider team, helping to ensure the smooth day-to-day running of Rentstart's services for people experiencing or at risk of homelessness.

What you'll do

Key Responsibilities

General Administration

• Provide administrative support to the Head of Operations and other staff as required
• Monitor and respond to emails in shared inboxes
• Draft routine correspondence, letters and emails
• Photocopy, scan, print and file documents
• Maintain accurate paper and electronic filing systems
• Answer telephone calls, take messages and direct enquiries appropriately
• Order office supplies and monitor stock levels
• Supporting the Head of Operations
• Manage diaries and schedule meetings
• Prepare meeting agendas and circulate papers
• Take minutes and record actions at meetings
• Track actions and follow up where required
• Assist with HR tasks including paperwork for reviews and annual leave recordin
• Assist with project administration and service improvement initiatives including liaising with IT support
• Support the preparation of reports for trustees, funders and external stakeholders.

Finance Administration

• Maintain basic financial records and spreadsheets as and when required

Apprenticeship Learning

• Complete the requirements of the Level 3 Business Administrator Apprenticeship
• Attend training sessions, workshops and reviews with the training provider
• Apply learning from the apprenticeship programme to day-to-day work
• Maintain a portfolio of evidence and participate in assessments

After the apprenticeship

This role could naturally lead to progression into positions such as:

• Administrative Assistant
• Office Administrator
• Service Administrator
• Operations Assistant
• Housing Support Administrator
• Charity Operations Coordinator

This would give Rentstart a genuinely useful team member while also providing the apprentice with broad exposure to how a homelessness charity operates.

Skills

• Communication skills
• IT skills
• Customer care skills
• Administrative skills
• Team working

About the employer

We are a charity helping local people in Elmbridge who are homeless or vulnerably housed.

Each year we house and support around 150 people and help them move on with their lives.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)
• Expected duration: 1 Year 6 Months
• Hours: 32 hours a week. Working week: Mon-Thurs 9am-5pm.
• Start date: 30 November 2026
• Positions available: 1
• Wage: £13,312 to £21,149.44 a year