Business Administrator Apprentice

Start your career in a supportive office where you'll gain hands-on experience in business administration, customer service, payroll support, HR administration and operational systems. With the potential to progress into a permanent role, this is an excellent opportunity to build a long-term career with a growing family-run business.

What you'll do

• Learning and using our CleanLink management system
• Maintaining employee records and ensuring information is kept accurate and up to date
• Assisting with new starter administration and employee documentation
• Supporting the administration of holidays, sickness and absence
• Assisting with payroll preparation, including checking employee hours and records
• Helping to deal with basic employee payroll queries
• Answering incoming telephone calls and directing enquiries to the appropriate member of the team
• Communicating professionally with employees, customers and suppliers by telephone, email and messaging systems
• Monitoring incoming office emails and assisting with routine enquiries
• Uploading and maintaining documents within company systems
• Data entry and general record keeping
• Filing and maintaining electronic records
• Assisting with stock and uniform requests
• Supporting the administration of employee training and induction records
• Helping to ensure employee information and documentation is complete
• Assisting the management team with day-to-day operational administration
• Preparing basic reports, spreadsheets and documents
• Learning how cleaning contracts are administered and supported from the office
• Supporting customer service and helping ensure enquiries are followed up
• General office administration and other reasonable duties as required

As the apprentice develops within the role, they will be encouraged to take greater responsibility for their own areas of administration.

This list is not exhaustive, and full training will be provided.

After the apprenticeship

Full-time position for the right candidate.

Skills

• Communication skills
• Organisation skills
• Team working
• Initiative

Qualifications

• Desired: GCSE, English (grade 4)
• Desired: GCSE, Mathematics (grade 4)

About the employer

Cleveland Cleaning Ltd is an established, family-run commercial cleaning company providing cleaning services to businesses and organisations across Shropshire and the West Midlands.

Our office team supports a large workforce of cleaning operatives working across a wide range of customer sites. The apprentice will therefore gain first-hand experience of working within a busy operational business and communicating with employees, managers, customers and suppliers.

We pride ourselves on providing a professional service while maintaining the friendly and approachable culture of a family-run business.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: SBC TRAINING LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 30 hours a week. Working week: Monday to Friday, 9.00am to 3.00pm.
• Start date: 10 November 2026
• Positions available: 1
• Wage: £12,480 a year