Level 3 Electrical Installation Apprentice

You will be required to deliver high-quality service to our customers, ensuring that repairs are completed right first time and achieve high levels of customer satisfaction. You will diagnose electrical faults, complete repairs to high standards and carry out tests to ensure that homes are safe and meet the required electrical standards.

What you'll do

How This Role Will Deliver Success:

• Completing all electrical works to a high standard, within the correct priority timeframes which will assist in achieving KPIs within the service. All electrical works are completed to the appropriate current standards to ensure that properties are electrically safe.
• Adhere to the materials ordering and van stock control procedures, to enable financial control and ensure value for money within the service. Communicate effectively with customers to achieve first time access for repairs and electrical testing and minimise void access appointments.
• Prioritise work on a daily basis, ensure all customer appointments are met whilst delivering high levels of customer satisfaction.
• Use PDAs as required to ensure safe working practices are followed and job completions and follow-on works are reported in real time to enable accurate reporting against KPIs and service standards.
• Ensure all the health and safety requirements of the role, as outlined in Calico's Health & Safety Policy and procedures are adhered to.
• Complete all electrical work to a high standard, whilst maintaining a professional manner and being respectful in our customer's homes, this in return will contribute to overall customer satisfaction levels.
• Communicate any concerns for welfare in line with company procedures to ensure that our customers remain safe in their homes and support can be provided as appropriate.
• Make a positive contribution to effective team collaboration, to identify areas for improvement and contribute to the overall success of the service.
• Work in a way that supports the company values and behaviours to ensure that we deliver a great service for our customers and support the company vision ‘to make a real difference to customer lives' and Calico Homes strategic objectives.

Activities Involved in This Role:

• To deliver quality electrical repairs and testing in customer's homes to the required electrical standards whilst being professional and delivering high levels of customer service. To work alongside colleagues across services to problem solve and take responsibility for issues arising that could lead to delays or additional works needing to be carried out. Being proactive in identifying areas for improvement and provide constructive feedback in steps to be taken to improve electrical service. To engage and participate in company activities and make a positive contribution.

Essential Core Skills Required:

• All of our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
• We work with adults and children who may be ‘at risk' and expect colleagues to work in a way which protects the people we support from harm. Our colleagues are expected to identify people ‘at risk' and confidently report any Safeguarding concerns as appropriate within the service.
• Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR). Full training on specific systems is provided but a willingness to learn and develop is essential.
• The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.

Training

Day-release training will take place at Burnley College.

After the apprenticeship

Potential progression into full-time employment.

Skills

• Communication skills
• Organisation skills
• Customer care skills
• Initiative
• Decision making
• Health and safety knowledge
• Use of IT packages
• Prioritise workload
• Meeting deadlines

Qualifications

• Essential: GCSE, Maths and English (grade A*-C/9-4)
• Essential: BTEC, Electrical Installation (grade Pass or above)

Things to consider

• Please note: Applications with AI-generated answers will not be considered for shortlisting.
• A driving licence is preferred due to travelling to customers' homes.
• The organisation is dedicated to safeguarding and promoting the well-being of adults, children, and young people. All employees and volunteers are expected to uphold this commitment and follow proper procedures to address any safeguarding concerns.

About the employer

We provide housing for people who most need it, including families, people who live alone, older people, and people who might be at risk. We have more than 5,000 properties in the Burnley area and are always building more.

Our teams also provide support for customers when they are struggling with money or other issues, so that they can stay happy and safe in their homes.

Calico Homes is part of the Calico Group. Here's what makes The Calico Group unique: each of our specialist companies collaborates and innovates together to have a greater impact than they could alone.

Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.

“Going one step further with customers and local communities to provide affordable, safe and quality homes and personalised services, supporting customers to live their best lives in challenging times”

Apprenticeship details

• Course: Installation and maintenance electrician (level 3), Construction and the built environment
• Apprenticeship level: Advanced (level 3)
• Training provider: BURNLEY COLLEGE
• Expected duration: 4 Years
• Hours: 37.5 hours a week. Working week: Shifts TBC on appointment
• Start date: 26 October 2026
• Positions available: 1
• Wage: £15,600 a year