TUI Retail Apprentice

Joining TUI Retail as an apprentice provides valuable insight into the world of travel. Our two-year apprenticeship scheme is structured to help you put customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

What you'll do

• Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
• Technology is evolving every day, and so is TUI. By providing you with the best tools, you'll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
• If things don't go to plan, your support network will help you to investigate and resolve any questions or complaints
• You'll embrace change and rise to the challenges of a customer-focused role
• Your drive to achieve will lead you to exceed your sales and service objectives, in retail, we call it ‘Smashing your Targets'

Training

Travel Consultant Level 3 Apprenticeship Standard:

• You'll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification
• Off-the-job training will follow the time allocations outlined in the Occupational Standard
• You through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
• As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above or equivalents)

After the apprenticeship

Our apprenticeships offer a great route into a varied and exciting career with TUI.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Qualifications

• Essential: GCSE, Maths & English (grade Grade 9 – 4)

Things to consider

Shop Opening Hours can vary:

• Monday to Friday, 10:00 - 19:00.
• Saturday, 09:00 - 18:00.
• Sunday, 10:00 - 16:00.

About the employer

Apprenticeship details

• Course: Travel consultant (level 3), Sales, marketing and procurement
• Apprenticeship level: Advanced (level 3)
• Training provider: TUI UK LIMITED
• Expected duration: 2 Years
• Hours: 37.5 hours a week. Working week: Flexibility to work variable shift patterns each week, which include evenings and weekends in line with customer demand.

Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed.

• Start date: 4 November 2026
• Positions available: 1
• Wage: £16,621 a year