Apprentice Medical Administrator

This is an exciting opportunity to train as a Level 2 Administration assistant where you will undertake a wide range of reception duties support the provision of general support to the multidisciplinary team.

What you'll do

Duties can include, but are not limited to:

• Greeting, and directing patients.
• Taking telephone enquiries.
• Effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
• Act as the central point of contact for patients.
• Distribution of information, messages and enquiries for the clinical team.
• Patient registration.
• Processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

Training

• In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Administration qualification which will help start your career and give you an insight into the businesses processes and procedures
• Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
• You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
• DBC Training are a multi award-winning employment and skills training provider
• We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
• https://dbc-training.co.uk/

After the apprenticeship

• If successful in completing this apprenticeship, there would be progression into business administration as the role develops.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental

Qualifications

• Essential: GCSE, Maths & English (grade 4/C or above)

About the employer

Red House Medical Centre is proud to be one of the longest established practices in the area. It has been in existence for over 100 years, originally in the Roker area of Sunderland. Over the years we have successfully developed our premises at Red House to accommodate the expanding clinics and the recruitment of trained clinical staff.

Apprenticeship details

• Course: Administration assistant (level 2), Business and administration
• Apprenticeship level: Intermediate (level 2)
• Training provider: DERBY BUSINESS COLLEGE LIMITED
• Expected duration: 1 Year
• Hours: 37 hours a week. Working week: 4 days per week – day off to be confirmed later

2 days 8am – 6.30pm

2 days 8am – 6pm

• Start date: 24 October 2026
• Positions available: 1
• Wage: £16,354 a year