Credit Control Assistant Apprentice

Learn practical finance skills in credit control, cash management and customer account administration.

What you'll do

THE POSITION:

You will manage customer accounts across the UK, Germany and Austria, supporting timely payment collection, order release and accurate ledger management.

You will work closely with the team to maintain credit limits, payment terms and credit insurance arrangements, helping to minimise financial risk and support business performance.

You will build strong relationships with internal stakeholders and customers, resolving account queries and supporting effective cash collection.

Ensure cash receipts are posted promptly and accurately and support overdue debt recovery activities where required.

ROLE ACCOUNTABILITIES:

Credit Control

• Maintain strong cash flows through efficient collections
• Monitoring the accounts receivables ledger and dealing with problem accounts
• Holding accounts that are beyond set credit terms
• Raising direct debit collections
• Release of orders held in Finance Approval several times a day
• Weekly chasing routine
• Dealer queries
• Portfolio reviews / ledger management / credit limit reviews
• Maintaining good relationships with all Dealers
• Ad-hoc queries/reports
• Day to Day Cash Management
• Daily downloading of bank transactions
• Recording and allocating multi-currency receipts (dealers, artists, staff and other)
• Posting and allocating the direct debit payment journal

Reporting

• Produce reports to assist with the production of the management accounts and provide details in relation bad debt provisioning and movement and trends within the sales ledger

Other

• Attend various meetings to discuss dealer accounts
• Liaise with auditors annually, providing analysis and responses to auditor's questions and ensure policies and procedures set out in relation to JSOX and REG company policies are adhered to

If you are interested in the position, we will provide a comprehensive role profile to give you a clear understanding of the opportunity.

After the apprenticeship

• Level 3 and then Level 4 AAT

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Non judgemental
• Patience

Benefits

Competitive salary & benefits

About the employer

Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone.

At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.

Apprenticeship details

• Course: Accounts or finance assistant (level 2), Legal, finance and accounting
• Apprenticeship level: Intermediate (level 2)
• Training provider: FIRST INTUITION SOUTH LIMITED
• Expected duration: 1 Year
• Hours: 37.5 hours a week. Working week: Monday to Friday 9am to 5pm
• Start date: 1 November 2026
• Positions available: 1
• Wage: £15,600 a year