IT Support Apprentice

We're looking for an IT Apprentice to join Lords Group Trading, combining hands-on experience with a Level 3 IT Support Apprenticeship. You'll help support the technology behind our building materials businesses while learning on the job. No IT experience needed – just curiosity, enthusiasm and a willingness to learn.

What you'll do

• Help colleagues with everyday IT issues
• Set up laptops, equipment, software and user accounts
• Log, investigate and resolve support requests
• Support new starters and leavers with their IT needs
• Help maintain IT equipment and asset records
• Assist with networks, connectivity and cloud services
• Learn about cybersecurity and keeping our systems and information safe
• Get involved in IT projects and improvements

Training

All of the training will be in the workplace, delivered online.

After the apprenticeship

We would hope that the apprentice would stay with the company and continue their development.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

Things to consider

Full, clean driving licence and own, reliable, transport - this is due to the requirement to support teams on multiple sites around the business.

About the employer

Lords Group Trading brings together a growing family of specialist businesses serving the building materials, plumbing, heating and renewables markets across the UK. Built on strong businesses, industry expertise and trusted customer relationships, we combine the entrepreneurial spirit of our individual brands with the ambition, energy and opportunity of a growing Group.

Apprenticeship details

• Course: Information communications technician (level 3), Digital
• Apprenticeship level: Advanced (level 3)
• Training provider: BALTIC TRAINING SERVICES LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 35 hours a week. Working week: 8.00am - 4.00pm, Monday - Friday.
• Start date: 15 November 2026
• Positions available: 1
• Wage: £14,560 to £23,132.20 a year