Apprentice Ocean Freight Forwarder

As an apprentice, you'll work for the company and get hands-on experience. You'll gain new skills and work alongside experienced staff and great progression opportunities.

What you'll do

Major Duties and Responsibilities of Ocean Freight forwarder

• Ensure smooth and timely freight process flow
• Track and Trace Files and reporting
• Use both export and import dashboards timely
• Ensure accurate and timely billing
• Contribute to maintain good relationships and good customer service, with customers and suppliers
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and look for best practices to improve operational efficiency and productivity
• Timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Prepare customs entries in Customsware or other customs software
• Understand the elements of the Import & Export customs SOP
• Ensure accurate and timely data entry into operating systems
• Ensure timely customs clearance of shipments
• Monitor customs clearances and communicate with Customers

Training

• All training delivered during your working hours, via monthly tutor workshops, also BIFA workshops on teams
• International freight forwarding specialist
• Equal to Level 3 (A level)
• Level 3 International freight forwarding specialist Apprenticeship Standard qualification
• On the job training delivered by the employer
• Apprentices under 18 without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
• Allocation of an apprenticeship delivery coach who will carry out regular training
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
• Identify, track and support 6 hours off the job training activities
• Quarterly formal progress review meetings, identifying learning achievements and next steps

After the apprenticeship

• Continued professional development, advancement to agent role and beyond

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Qualifications

• Desired: GCSE, English (grade A*-C/ 4-9)
• Desired: GCSE, Maths (grade A*-C/ 4-9)

About the employer

Expeditors is a Fortune 500 global logistics company offering highly optimised and customised supply chain solutions. We are a service-based company offering a highly flexible approach to supply chain management. At the core of our cultural philosophy is a mission to exceed customers' expectations through excellence in our service. We offer apprenticeships in International Trade and Logistics. Through this apprenticeship you will gain a rounded understanding of the freight forwarding industry setting you up for a long lasting career.

Apprenticeship details

• Course: International freight forwarding specialist (level 3), Transport and logistics
• Apprenticeship level: Advanced (level 3)
• Training provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 38 hours a week. Working week: 9.00am- 5.30pm, with 1 hour lunch.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £18,000 a year