Renewals Apprentice

We have an exciting opportunity for an Apprentice to join our Sales function, working within our Renewals team to ensure the timely and accurate renewals or services for our key clients. This opportunity is a great starting point for somebody looking to build a career in Sales, Business Administration & Support, or Service Delivery.

What you'll do

The Renewals Apprentice is responsible for the management of the entire renewal process. This includes; bringing together internal virtual teams, working with clients directly, managing internal systems to ensure data accuracy, working with vendors and partners, quote and proposal creation and negotiation and all other activities. They're accountable for renewals being processed in an efficient and timely manner.

Main activities, tasks and duties in role:

• Managing the renewal process: responsible for managing the renewal process from start to finish. They ensure that contracts are renewed on time and that clients are satisfied with the process.
• Responsible for articulating clearly & listening clearly whilst running the renewal kick off meeting internally – ownership of note taking & actions aligning.
• Work with virtual teams to create proposals and pricing options. Negotiates pricing with partners to ensure that the best possible pricing is obtained for the client.
• Responsible for forecasting renewal rates and revenue for the business. They use data analysis and client insights to predict renewal rates and help the business plan for future growth.
• Manages the renewal pipeline to ensure that contracts are renewed on time. They work with the virtual team to identify potential issues and address them proactively.
• Provides regular reports to the management team on renewal rates, revenue, and client feedback. Use these reports to identify areas for improvement and develop strategies to increase client retention.
• Responsible for building relationships with key client stakeholders responsible for renewals - provide client support by answering their questions, addressing their concerns, and providing assistance with their renewal process.
• Maintain accurate records in our systems.
• Analyses data related to renewal rates, client feedback, and revenue forecasts - use this information to help identify areas for improvement and develop strategies to increase client retention.
• Working with cross-functional teams, such as sales, design and client success, to coordinate efforts related to client renewals.
• Assisting the Account Manager and/or SDM in building and maintaining strong relationships with clients. This may involve participating in client meetings or calls and providing exceptional client service.
• Working towards a Level 3 Apprenticeship in Business Administration & Support.

Training

Location: London EC2M 4YN, hybrid working (2-3 days per week in the office).

Supported by: Recurring Revenue Operations Lead.

Qualification: Level 3 Business Administrator. 6 hours paid study time a week.

Internal training provided for the role resposiblities

After the apprenticeship

This opportunity is a great starting point for somebody looking to build a career in Sales, Business Administration & Support, or Service Delivery, and many more areas.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Patience

Benefits

• 25 days annual leave (+ bank holidays) rising with tenure
• Quarterly Awards and Bonuses
• Flexible Working Policy
• Competitive pension scheme
• Industry-leading home working and mobility technology
• Private Medical Insurance
• Company shares (available after One year tenure)
• Medicash (Cashback Scheme)
• Retail discounts via Medicash
• Access to EAP scheme
• Cycle to Work Scheme
• Annual paid volunteering day
• Enhanced parental leave

About the employer

Natilik is a technology services company with offices in London, New York, and Sydney. We're proud to be a Great Place to Work, a B Corp, and a business that genuinely cares about its people. We're big enough to give you real opportunities, and small enough that you'll actually be known by name.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: BPP PROFESSIONAL EDUCATION LIMITED
• Expected duration: 2 Years
• Hours: 35 hours a week. Working week: Monday to Friday, 9.00am - 5.00pm, with 3-4 days in the office.
• Start date: 1 November 2026
• Positions available: 1
• Wage: £14,560 to £23,132.20 a year