Customer Service Apprentice

Yesss Electrical are recruiting a Customer Service Team Member to support colleagues and local electricians, installers and contractors with product advice, stock availability, stock picking and customer phone support.

What you'll do

The Role:

• Serving customers over the counter
• Dealing with customers via the phone
• Picking orders from the warehouse
• Booking in deliveries, putting goods away, keeping the whole branch tidy
• Working as part of a tightly-knit team to ensure that the branch runs efficiently and effectively

Training

Standard & Level :

The successful candidate will work towards completing the Level 2 Customer Service Standard from the Institute for Apprenticeships & Technical Education.

Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.

After the apprenticeship

Great career prospects for a successful apprentice with opportunities of a full time role and advancement within the company.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative

Qualifications

• Desired: GCSE, English (grade 4/C)
• Desired: GCSE, Maths (grade 4/C)

Benefits

• Commencing on 20 days holiday per annum (full- time employees) plus Bank Holidays increasing with each completed years' service up to 25 days plus Bank Holidays.
• Initial training and on-going development from an experienced team member.

About the employer

YESSS offer a full range of support services including EV & Renewables, Industrial, Security and Lighting, with each division having a team of specialists within their industry.

Our team supports electricians, installers and contractors across Blackpool and the wider Lancashire area with expert product advice, rapid stock availability and dependable local delivery.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: BLACKPOOL AND THE FYLDE COLLEGE
• Expected duration: 1 Year 3 Months
• Hours: 40 hours a week. Working week: Monday-Friday 08:00am to 16:30pm with ½ hour unpaid lunch break.
• Start date: 9 November 2026
• Positions available: 1
• Wage: £16,640 to £26,436.80 a year