Business Administration Apprentice

To provide professional office duties to the Line Manager and Operations Manager. The Apprentice is responsible for dealing with day-to-day office duties.

What you'll do

• General administration
• Welcoming visitors and liaising with clients
• To deal with stationary orders
• Sending out and responding to emails
• Update spreadsheets when necessary
• Data entry tasks
• Scheduling and setting up meeting rooms
• Preparing refreshments
• Ensure office and meeting rooms are kept presentable
• Complete deliveries and pick ups as directed
• To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
• To ensure the accurate and detailed recording of all information by utilising our management systems to provide comprehensive audit trails
• Monitor personal and general inboxes and action emails within a timely manner
• Assist with any reporting requested for analysis and management of the department/region/client
• Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within service level agreements
• To progress customer claims within the company's management system ensuring they are actioned within internally agreed service level agreements
• Ensure daily tasks are managed within agreed service level agreements
• Commitment to providing a first-class service to customers and repairers
• Any other duties that you may be asked to carry out by the senior management team

Training

1 day of training each month. This will take place at Northampton College.

After the apprenticeship

To be discussed with employer.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

About the employer

Vizion manages and repairs all makes and types of vehicles with a strong network of the UK's finest repairers, utilising bespoke digital systems that support and guide the customer along the entire claims journey. Reducing time and effort by utilising digital automation; from the initiation of the claim, validation, deployment, progression, handling, feedback and beyond.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: NORTHAMPTON COLLEGE
• Expected duration: 1 Year 6 Months
• Hours: 37.5 hours a week. Working week: To be discussed with employer.
• Start date: 1 November 2026
• Positions available: 2
• Wage: £16,477.50 a year