Customer Service Apprentice

Indigo Car Hire is hiring a Customer Service Apprentice for its reservations team in Leeds. This exciting opportunity to join a fast-paced reservations team, earning and gaining a qualification at the same time. The business is keen to promote from within; six members of the team started as apprentices. You don't need car hire experience.

What you'll do

What you will do

• Build and maintain Indigo Car Hire's 5* reputation through clear and helpful service
• Use all communication platforms (phone, email and live chat) to convert enquiries into reservations
• Explain prices, terms and conditions so customers know everything before they reserve
• Process new reservations, amendments, and cancellations
• Use our reservation systems and keep customer records accurate
• Build vehicle rental knowledge
• Act on feedback from colleagues and customers to improve your service
• Candidates must be able to work as part of a team, with a smart and presentable appearance

What you will learn

• The intricacies of vehicle rental
• Understand customer perspectives
• Articulate options clearly
• Build customer confidence to finalise a reservation
• Personal skills that serve you at work and in life

Training

As part of your Apprenticeship, you will be enrolled onto a nationally recognised Level 2 Customer Service Practitioner via our training partner, Learning Skills Partnership.

Your Apprenticeship typically takes 15 months to complete and is fully supported through work based learning, this means that all training is done at the workplace eliminating the need to attend college.

The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.

After the apprenticeship

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become and be considered as a permanent member of staff.

Indigo Car Hire are real believers in Apprenticeship programmes and 8 members in the team started their journeys with the company as Apprentices too!

Skills

• Communication skills
• Customer care skills
• IT skills
• Organisation skills
• Attention to detail
• Administrative skills

Qualifications

• Desired: GCSE, Maths (grade 4/C)
• Desired: GCSE, English (grade 4/C)

About the employer

Indigo Car Hire arranges car hire worldwide, with access to 25,000 locations. The team has years of experience in the industry. It works to find customers the best option for their requirements and to articulate terms and conditions clearly. Indigo Car Hire holds a 5-star rating on Google and Trustpilot. Every enquiry you handle affects those ratings, so accuracy and care matter. They really are the Car Hire Experts.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: LEARNING SKILLS PARTNERSHIP LTD
• Expected duration: 1 Year 3 Months
• Hours: 30 hours a week. Working week: 30 hours per week Monday - Friday. Shifts TBC.
• Start date: 1 December 2026
• Positions available: 1
• Wage: £12,480 a year