Parts Administration Apprentice

As an Apprentice Parts assistant, you will be part of our service and parts operations. This dual role splits time between supporting the workshop team and handling the logistics of vehicle components. You will gain hands-on experience in stock management, customer service, and parts and service administration.

What you'll do

Key Responsibilities

Parts & service dept general administration duties

• Manage stock control: Assist with receiving, checking, and logging incoming parts deliveries into the workshop DMS system
• Order components: Research and place orders for vehicle parts required by workshop technicians or retail clients
• Pre-pick workshop jobs: Gather and set aside necessary parts before scheduled repair work begins to maximise mechanic efficiency
• Organise the storeroom: Maintain a clean, accurately labelled, and safe parts storage environment

Service & Workshop Support

• Process job cards: Open, update, and close workshop repair orders with accurate labour times and part descriptions
• Handle billing: Assist with raising customer invoices, taking payments, and processing internal parts transactions
• Coordinate documentation: filing and invoice processing

Customer Experience & Communication

• First point of contact: Answer phone calls, respond to emails
• Provide basic quotes: Guide customers on simple parts enquiries and service pricing under senior supervision.

Training

• This is a remote apprenticeship delivered in the workplace, 6 hours per week will be given to complete off the job training
• Functional skills Maths and English delivered within a college environment (if appropriate)

After the apprenticeship

• Progression to Parts advisor and / or Service administrator

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative

Qualifications

• Desired: GCSE, Maths and English (grade A-C or 4-9 or equivalent)

About the employer

• Car, LGV, HGV and trailer service repair and maintenance

Apprenticeship details

• Course: Administration assistant (level 2), Business and administration
• Apprenticeship level: Intermediate (level 2)
• Training provider: ST HELENS COLLEGE
• Expected duration: 1 Year 3 Months
• Hours: 40 hours a week. Working week: Monday to Friday, 08.30 - 17.00, with half hour lunch break to be taken to suit business needs.
• Start date: 9 November 2026
• Positions available: 1
• Wage: £16,640 a year