Business Services Support Apprentice

The Business Services Support Apprentice will help ensure the smooth day-to-day running of Step One Charity by providing essential business support, administration, financial data processing, workflow coordination, basic IT systems, daily business operations through administration, data entry and communications.

What you'll do

Launch Your Career with Step One Charity!

Are you organised, enthusiastic and keen to learn new skills while making a difference? Step One Charity is offering an exciting opportunity to join its team as a Business Services Support Apprentice, where you'll play an important role in supporting the smooth running of the organisation.

This is a fantastic opportunity to gain hands-on experience across a variety of business functions, including administration, finance, payroll, IT and facilities. Your day-to-day responsibilities will include managing documents, entering data, maintaining accurate records, supporting internal communications and helping colleagues with general office administration.

You'll work alongside the Business Services team and have the opportunity to engage with the CEO, senior colleagues, managers, staff and external partners. This varied role will give you valuable insight into how a charity operates, from its everyday activities to its wider organisational goals.

Executive & Business Services Support

• Provide business process support to the CEO & Business Services team
• Assist with preparing reports, presentations, and briefing documents
• Provide cover for business services inboxes when required
• Maintain records, databases, and contact lists in line with data protection requirements
• Assist with ordering supplies and coordinating office needs
• Assist with compliance-related administration and organisational record-keeping

IT, Facilities & Business Support

• System maintenance support with user records, digital files and internal systems and databases
• Helpdesk Assistance: Triage first-line IT, hardware and software queries from team members as appropriate
• Process co-ordination – help develop and co-ordinate digital office operations and communication flows

Finance, HR & Payroll Support

• Transactional support: Process invoices, expense claims and routine payments in support of the Finance & HR teams
• Maintain accurate financial records and reconciliation spreadsheets
• Support the development of financial reporting and business process solutions
• Assist with month-end administration including payroll and ad-hoc reporting tasks

Other responsibilities

• To undertake any other duties, which fall broadly within the scope of this role, which is of a similar level of responsibility.

Training

The apprentice will work towards a Level 3 Business Administration Apprenticeship with South Devon College, typically completed over 15 months through a day-release training programme alongside practical workplace experience.

Training will develop the knowledge and skills needed to succeed in a business environment, including business administration, producing documents, managing information, communication, customer service, teamwork, problem-solving and supporting colleagues. The apprentice will also learn about workplace responsibilities, policies and procedures, and how to manage and improve their own performance.

This combination of college-based learning and hands on experience will enable the apprentice to apply their learning directly to the role while developing valuable, transferable skills for their future career.

After the apprenticeship

We will support you to develop strong business support and administration skills, complete your apprenticeship requirements, and gain valuable experience within the charity sector. You will be supported in your learning and professional development within a friendly, supportive, and collaborative environment.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Presentation skills
• Administrative skills
• Maintain confidentiality
• Follow processes
• Work methodically
• Willingness to learn
• Positive
• Proactive attitude

Qualifications

• Desired: GCSE, English (grade Grade 4 or above)
• Desired: GCSE, Maths (grade Grade 4 or above)

Things to consider

The post holder will maintain appropriate confidentiality of information relating to Step One, individuals and service-user information. The post holder must comply with all aspects of the Data Protection Act.

About the employer

For over 85 years, Step One Charity has been providing comprehensive support to a diverse range of individuals who may have a mental health problem and/or a hidden disability. We believe in taking a holistic approach to mental health and understanding that an individual's overall wellbeing is crucial to their ability to work, participate in their community, and enjoy a fulfilling life. Our mission is to support people to build a pathway to independence, live a fulfilling life and reach their own potential through a range of specialist mental health and wellbeing services.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: SOUTH DEVON COLLEGE
• Expected duration: 1 Year 6 Months
• Hours: 37.5 hours a week. Working week: Monday to Friday.
• Start date: 17 November 2026
• Positions available: 1
• Wage: £15,600 a year