Apprentice Pharmacy Services Assistant

This role is an exciting opportunity to join a small team at an excellent family run pharmacy which dedicates itself to develop the team through apprenticeships and training. This will be an excellent start to a career in dispensing with the opportunity to progress to further learning.

What you'll do

• Handling customer queries with confidence
• Collection of prescription charges / checking patient exemption statements
• Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage
• Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers' instructions
• Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record / logbook
• Ensuring that all dispensary equipment is kept clean and in good working order
• Maintaining full and accurate records of all dispensing transactions
• Ordering and unpacking drugs and dressings
• Dispensing and checking repeat prescriptions and prescriptions from surgeries under the supervision of a dispenser
• Taking orders for repeats and dealing with queries from district nurses and support staff
• Using the computer to keep records up to date
• Dealing with queries from patients regarding their prescriptions
• Handling controlled drugs (and keeping a register)
• Handling prescription money and operating / balancing the till
• Assisting when required to meet targets in relation to the dispensing doctors' scheme
• Assisting in stock checks, control record / logbook

Training

• The standard includes a 20% off-the-job training requirement with Birmingham Metropolitan College
• The off-the-job training will be delivered from Mathew Boulton College, Birmingham, on a day release basis
• Apprentices are graded according to their performance in the EPA
• Upon successful completion, the apprentice will achieve a Pharmacy Services Assistant Level 2 qualification

After the apprenticeship

• Potential progression onto the Level 3 Pharmacy Technician apprenticeship
• Further progression may well be available in other areas within the Pharmacy sector, upon successful completion of the apprenticeship

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Patience

Qualifications

• Essential: GCSE, English (grade 4/C or above)
• Essential: GCSE, Maths (grade 4/C or above)
• Desired: GCSE, Science (grade 4/C or above)

Benefits

• Staff discount

About the employer

A family run and busy pharmacy, servicing the community with help and advice on a variety of health matters. A friendly team with years of experience and knowledge, who are always welcoming and professional in their manner.

This employer is always keen to develop their team of loyal staff and have engaged with BMet college over many years.

Apprenticeship details

• Course: Pharmacy services assistant (level 2), Health and science
• Apprenticeship level: Intermediate (level 2)
• Training provider: BIRMINGHAM METROPOLITAN COLLEGE
• Expected duration: 1 Year 3 Months
• Hours: 30 hours a week. Working week: Monday, 9.00am- 3.00pm. Tuesday, 9.00am- 3.00pm. Wednesday, 9.00am- 5.00pm. Thursday, 9.00am- 3.00pm. Friday, 9.00am- 3.00pm. Saturday, 9.00am- 1.00pm (Occasional Saturday).
• Start date: 21 October 2026
• Positions available: 1
• Wage: £12,480 a year