Information Communication Technician Apprentice

MC Apprenticeships are currently recruiting on behalf of Cleveland Cable Company for a hardworking, reliable apprentice to join their busy team as a level 3 Information Communication Technician Apprentice.

What you'll do

• Hardware Troubleshooting and Repair: Assist in diagnosing and fixing broken or malfunctioning hardware, including mobile phones, computer monitors, printers, and peripheral devices.
• Hardware Procurement and Inventory: Help manage and order new IT equipment, accessories, and replacement parts while maintaining accurate stock levels.
• Logistics and Stock Transfers: Prepare, package, and dispatch IT equipment securely to other company branches using internal stock transfer procedures.
• Helpdesk and User Support: Serve as a first point of contact for staff experiencing technical issues, logging tickets, and resolving basic hardware or software problems.
• Software Installation and Setup: Assist with setting up new computers, installing operating systems, configuring standard software applications, and creating user accounts.
• Equipment Maintenance: Perform routine maintenance checks on printers, copiers, and workstations to prevent unexpected breakdowns.
• Documentation and Asset Management: Keep detailed records of IT assets, hardware serial numbers, and equipment assignments across the organisation.

Training

• Ideally they would like the learner to be able to drive

After the apprenticeship

• Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Skills

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Team working
• Initiative

Qualifications

• Essential: GCSE, Maths and English (grade 4)

Things to consider

• Ideally, the learner will hold a Full UK Driving licence

About the employer

Discover the people, expertise and capabilities that make Cleveland Cable Company one of the UK's leading cable distributors in 2026.

For almost five decades, we've been supplying high-quality electrical cables, accessories and complete cable solutions to customers across the UK and around the world. From our extensive stockholding and advanced logistics network to our dedicated customer service and technical expertise, we're committed to delivering the right products, exactly when they're needed.

Apprenticeship details

• Course: Information communications technician (level 3), Digital
• Apprenticeship level: Advanced (level 3)
• Training provider: MIDDLESBROUGH COLLEGE
• Expected duration: 1 Year 9 Months
• Hours: 38.75 hours a week. Working week: Monday - Friday, 8.30am - 5.00pm.

45 minutes unpaid lunch.

• Start date: 20 November 2026
• Positions available: 1
• Wage: £16,120 a year