IT Apprenticeship

Are you passionate about technology and keen to start a career in IT? The White Horse Federation is looking for an enthusiastic and motivated IT Support Apprentice to join its team, offering an exciting opportunity to develop practical technical skills while making a real difference to the learning and working environment across its schools.

What you'll do

• Provide first-line IT support to staff and students.
• Assist with troubleshooting hardware, software and network issues.
• Support the setup and maintenance of laptops, desktops, tablets and other devices.
• Help manage user accounts and permissions.
• Maintain accurate IT asset and inventory records.
• Assist with software installations, updates and system maintenance.
• Support the IT team with ongoing projects and service improvements.
• Ensure all work is carried out in line with the Trust policies and data protection requirements

Training

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users' queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

After the apprenticeship

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we'll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills

Qualifications

• Essential: GCSE, English (grade 5)
• Essential: GCSE, Maths (grade 4)

Benefits

• Discounts on Gym Membership
• Menopause support network
• Discounts, save money on holidays, clothing and much more:
• CPD Programme
• Supportive leadership team to help you reach your full potential
• Enhanced family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• An additional White Horse concessionary day's leave per year
• Excellent Pension Scheme

About the employer

The White Horse Federation is a multi-academy trust committed to inspiring every child to flourish through inclusive education, opportunity and collaboration. As part of a supportive team, you will help ensure that technology works effectively for staff and pupils, developing your IT knowledge and customer service skills while gaining valuable hands-on experience in a busy educational environment.

Apprenticeship details

• Course: Information communications technician (level 3), Digital
• Apprenticeship level: Advanced (level 3)
• Training provider: BALTIC TRAINING SERVICES LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 37 hours a week. Working week: Monday - Friday 8 am-4:30 pm.
• Start date: 24 November 2026
• Positions available: 1
• Wage: £15,392 to £24,454.04 a year