IT Support Apprentice

This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of our growth journey and success story. At Seriun, we're looking for a passionate individual looking to start or progress their career in IT as an IT Support Engineer Apprentice.

What you'll do

• Provide technical support to customers both internal and external through a range of communication channels
• Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
• Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
• Install and configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras
• Support the roll-out of upgrades or new systems or applications
• Apply the appropriate security policies to ICT tasks in line with organisational requirements
• Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
• Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
• Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for your own professional development

Training

Your apprenticeship programme is with Keibra. Keibra delivers training on-site at our own premises in Burnley (BB11 5UB), with some sessions provided remotely as and when it is more suitable. The scenario-based, face-to-face, practical training sessions means you can put your new skills into practice within a professional working environment and develop the competency you need to be an IT Support Engineer. You will also have a work mentor and 1-2-1 sessions with the trainers from Keibra.

After the apprenticeship

Seriun have an amazing Career Progression policy of internal recruitment over external giving you the opportunity to progress into 2nd or 3rd line support roles, and they also have a dedicated Cyber team.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Patience

Qualifications

• Essential: GCSE, English (grade 4 - C)
• Essential: GCSE, Maths (grade 4 - C)

Things to consider

• The job role may occasionally include on-site work, so a driving licence is beneficial

Benefits

A new high-spec laptop and mobile phone expenses. Free parking. Cashback Healthcare Plan. Social days/evenings out. Career Progression policy of internal recruitment over external. Xmas parties (which are on another level!).

About the employer

Apprenticeship details

• Course: Information communications technician (level 3), Digital
• Apprenticeship level: Advanced (level 3)
• Training provider: KEIBRA LTD
• Expected duration: 1 Year 3 Months
• Hours: 37.5 hours a week. Working week: Monday to Friday, 8.30am to 5.00pm.
• Start date: 9 November 2026
• Positions available: 1
• Wage: £15,600 a year