Apprentice Operations Administrator

An office-based position; the operations administrator will efficiently schedule installations with customers and ensure each team of installers has work arranged for the upcoming week. You will be

expected to work in a fast-paced environment, managing several tasks at once and will work closely with internal & external personnel.

What you'll do

• Contact customers and our external partners to schedule installations
• Maintain and update databases with notes and documents relevant to customer contracts
• Supporting other areas of the business when required
• Monitoring and replying to incoming communications
• Adhere fully to all relevant Health and Safety procedures
• Adhere fully to all relevant HR & Company policies

After the apprenticeship

Potential full-time employment upon completion of the apprenticeship.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Patience

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

Benefits

• 33 days paid annual holiday (including Bank Holidays)
• Christmas - New Year close down
• Company Pension Scheme
• Discounts on company products
• Regular Staff Social, Charity & Sports Events

About the employer

First Home Improvements provides a professional local home improvement service for high quality products and installations of windows, doors, conservatories, porches and roofline.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: POULTEC TRAINING LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 36.5 hours a week. Working week: 9am - 5pm Monday - Friday, 36.5 hours a week (One day finishing at 4pm)
• Start date: 2 November 2026
• Positions available: 1
• Wage: £15,184 to £24,123.58 a year