Digital Customer Relations Apprentice

We are looking for a Level 3 Customer Service Specialist apprentice to support the Mac-Nutrition Collective's administration and customer service team. The role provides accurate, professional and timely support across email, telephone, WhatsApp, social media and in-person events, alongside admin, orders, payments, audits and event support.

What you'll do

The Digital Customer Relations Apprentice will support the administration and customer service team to deliver excellent service to the public, clients and students, prospective clients and students, the media and other businesses across email, WhatsApp, telephone, social media and face-to-face interactions.

Key duties include:

• Handling dissatisfied customers in an empathetic and solutions-focused manner
• Maintaining student and customer records
• Processing bookings, orders and payments; running student and customer audits
• Filing and general office duties; and supporting the planning and delivery of Mac Nutrition Collective and Martin MacDonald events, including researching and purchasing merchandise, processing event bookings/orders, and researching and liaising with venues

Training

• In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
• Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
• You receive off-the-job training during this apprenticeship which is included in your weekly working hours
• DBC Training are a multi award-winning employment and skills training provider
• We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
• https://dbc-training.co.uk/

After the apprenticeship

14-month apprenticeship with a view to hire on a full-time permanent basis. The job specification states there is significant scope for career progression and encourages the successful candidate to develop the role and make it their own.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative

Qualifications

• Essential: GCSE, Maths & English (grade 4/C or above)

Benefits

• Fully funded Level 3 Customer Service Specialist apprenticeship; specialist apprenticeship training
• Career progression opportunities

About the employer

The Mac-Nutrition Collective is a syndicate of companies working to

promote and further evidence-based nutrition through education,

mentoring and consultancy. The organisation supports clients,

students and professionals across its education, mentoring,

consultancy and events activities.

Apprenticeship details

• Course: Customer service specialist (level 3), Sales, marketing and procurement
• Apprenticeship level: Advanced (level 3)
• Training provider: DERBY BUSINESS COLLEGE LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 40 hours a week. Working week: Monday - Friday. Shift pattern: Either 9.00am - 5:30pm or 10:30am - 7.00pm.

Occasional Saturday shift which will include a day off in the week.

• Start date: 2 November 2026
• Positions available: 1
• Wage: £18,000 a year