Business Support Apprentice

You will provide support to the Customer Service Team and the management team to ensure all key activities are completed accurately manner, whilst maintaining high standards of customer service. You will work with customers and shopfloor operations to ensure their needs are met, whilst identifying opportunities to improve our systems.

What you'll do

• Provide a welcome and timely response to customer queries via telephone and email
• Provide order confirmations, proof of delivery documentation and other post-order communication as requested
• Contribute to the achievement of high level service targets in relation to customer needs
• Contribute to the receipt, processing and delivery of all orders for Pilkington Bradford with high levels of first-time accuracy and ensuring professional and appropriate communications on all order-related matters
• Work with the Customer Service Team Leader to receive, process and resolve all customer claims and complaints through the claims and complaints management system, ensuring professional and appropriate communications on all complaint-related matters
• Work with Sales and Operational teams to achieve Profit, Price Targets and Volume, for the Merchanting Sector
• Contribute to the development and submission of Volume Forecasts/Price Forecasts by Product and Customer
• Maintain work records as per Company requirements
• Be able to work independently and as part of a team
• Ensure all Time & Attendance data is completed in a timely manner before submitting to payroll
• Maintain holiday records for all employees
• Ensure all Purchase Orders are processed through the relevant system, receipted and authorised by the relevant Manager
• Complete all month end reports in a timely manner including Petty Cash, Staff Cash Sales

Training

Business Administrator Level 3.

After the apprenticeship

A permanent role in our Customer Service Team.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience
• Self motivated
• Polite

Qualifications

• Essential: GCSE, English (grade 4 or C or above)
• Essential: GCSE, Maths (grade 4 or C or above)
• Desired: GCSE, Business Studies (grade 4 or C or above)

Things to consider

Must pass a pre-employment health assessment including drug and alcohol test.

Benefits

• 24 days holiday (rising to 27 days with service) plus declared public holidays
• Staff Bonus scheme (not guaranteed)
• Defined Contribution Pension Plan
• On site car parking
• Cycle to Work scheme

About the employer

As a member of the NSG Group, Pilkington United Kingdom Limited is one of the leading glass suppliers in the UK. We manufacture, process and distribute glass in the UK under the Pilkington brand name, using the most advanced glass and coating technologies. We offer a wide range of innovative flat glass solutions for the construction industry and we also manufacture and supply products for non-building related applications such as digital signage and displays. We employ around 3,000 people across the UK and the Pilkington brand is synonymous with technical excellence and service in the glass industry.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: INSTEP UK LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 37.5 hours a week. Working week: Monday to Friday, 8am - 4pm
• Start date: 1 January 2027
• Positions available: 1
• Wage: £18,798 a year