IT and Robotics Support Apprentice

You will join the robotics support team and learn how to install, configure, maintain and troubleshoot service and cleaning robots. Working under the guidance of experienced colleagues, you will develop practical engineering, networking and customer-support skills through workshops, structured training and visits to customer sites.

What you'll do

• Learn to complete robot mapping, navigation setup, route testing and environment calibration.
• Assist with customer surveys to understand customer site environments, workflows and operational requirements.
• Prepare equipment for installations and support stock control of robotic parts, consumables and replacement components.
• Travel with the robotics team to customer sites to support the installation, configuration and commissioning of cleaning and service robotic systems.
• Help set up charging stations, workstations and network connectivity, including Wi-Fi and basic configuration.
• Support user training, customer onboarding and go-live activity, explaining routine operation clearly and professionally.
• Carry out planned maintenance, inspections, cleaning, firmware updates and basic component replacement.
• Complete accurate installation reports, service logs, maintenance records and incident information in company systems.

After the apprenticeship

Successful completion may lead to a permanent role with our company, such as Field Robotics Support Engineer, Automation and Controls Engineering Technician or a related technical support position.

Skills

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Logical
• Team working
• Interest in IT
• Interest in Robotics
• Positive attitude
• Independent working
• Flexible working

Qualifications

• Desired: GCSE, Engineering (grade Grade C/4)
• Desired: GCSE, English (grade Grade C/4)
• Desired: GCSE, IT (grade Grade C/4)
• Desired: GCSE, Maths (grade Grade C/4)
• Desired: GCSE, Science (grade Grade C/4)

Things to consider

This is a practical, field-based role involving regular travel to customer sites, time in hospitality and service environments, and the safe movement of equipment and parts.

Some appointments may require flexible start or finish times. Site work, driving and higher-risk technical tasks will only be undertaken after suitable training, assessment and authorisation.

A full UK driving licence is desirable.

About the employer

The company provides electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Its robotics team deploys, maintains and improves cleaning and service robots at customer sites, helping businesses adopt reliable automation in day-to-day operations.

Apprenticeship details

• Course: Information communications technician (level 3), Digital
• Apprenticeship level: Advanced (level 3)
• Training provider: GATESHEAD COLLEGE
• Expected duration: 1 Year 6 Months
• Hours: 32 hours a week. Working week: Monday - Thursday, 8.30am - 5.00pm.
• Start date: 16 November 2026
• Positions available: 1
• Wage: £13,312 to £21,149.44 a year