People Apprentice ()

Support the delivery of National Energy Action's people services by providing high-quality administrative support across recruitment, onboarding, learning and development, employee records, payroll and HR systems.

What you'll do

Working towards a recognised People Professional apprenticeship qualification, the postholder will gain experience across a broad range of HR activities while helping ensure efficient, people-focused services for colleagues across the organisation.

Job Purpose

To provide high-quality administrative support across the full employee lifecycle, helping to deliver an excellent colleague experience from recruitment and onboarding through to development, wellbeing and leaving employment.

Working as part of the People and Culture Team, the postholder will complete the Level 3 CIPD Apprenticeship while developing the knowledge, skills and behaviours required for a successful career in Human Resources. The role will contribute to creating a positive and inclusive workplace culture aligned with National Emergency Action's values and behaviours.

Responsibilities:

Recruitment and Onboarding

• Support recruitment campaigns by preparing adverts, uploading vacancies, liaising with recruiting managers and monitoring applications.
• Act as a first point of contact for candidate enquiries, providing a positive and professional candidate experience.
• Coordinate recruitment activities including shortlisting administration, interview scheduling, panel arrangements and candidate communications.
• Complete pre-employment checks including references, DBS checks and Right to Work verification in line with legislative and organisational requirements.
• Prepare offer documentation, contracts of employment and onboarding information.
• Support the induction of new colleagues and help ensure all new starters have a positive onboarding experience.

People Administration

• Maintain accurate employee records, ensuring confidentiality and compliance with data protection requirements.
• Process contractual changes, probation documentation, family-friendly leave documentation and other employment-related correspondence.
• Support the administration of flexible working arrangements, annual reviews, wellbeing initiatives and employee lifecycle processes.
• Maintain HR systems, trackers and databases, ensuring information is accurate, up to date and securely managed.

Employee Experience and Culture

• Support initiatives that promote engagement, wellbeing, inclusion, diversity and belonging.
• Assist in the administration of staff surveys, recognition activities and organisational culture initiatives.
• Help ensure People and Culture policies, procedures and guidance remain accessible and up to date.

Team Contribution

• Work collaboratively with colleagues across NEA, building positive relationships and providing excellent customer service.

Demonstrate NEA's values and behaviours in all aspects of work:

• We Make Things Happen

• We Put People First

• We Lead the Way

and:

• Pull Together

• Own the Outcome

• Support One Another

• Focus on the Need

• Keep Learning

• Rise to the Challenge

• Undertake apprenticeship learning, attend training and complete assignments as required.

• Undertake other duties appropriate to the role and level of responsibility.

Training

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we've purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

After the apprenticeship

Following successful completion of the apprenticeship, there may be an opportunity to progress to a People Assistant - Level 2 role (SCP 6), subject to satisfactory performance and organisational requirements.

Skills

• Communication skills
• IT skills
• Organisation skills
• Team working
• Microsoft Office applications
• Proactive approach
• Willingness to learn
• Able to work independently

Qualifications

• Essential: GCSE, 5 GCSEs including English and Maths (grade 4/C or above)

Things to consider

Essential Requirements:

Knowledge and Experience

• Interest in developing a career in Human Resources, People or Organisational Development.
• Interest in working in an administrative, customer service or office-based environment.
• Experience of managing information accurately.
• Ability to organise competing priorities and meet deadlines.
• Commitment to equality, diversity and inclusion.

Desirable

• Previous experience in an administrative, customer service, retail, volunteering or office-based environment.
• An interest in Human Resources, People, Learning and Development or Organisational Development.

Benefits

11.5% employer pension

25 days leave + 3 Christmas closure days

Flexible working

Enhanced family‑friendly policies

Employee Assistance Programme

Bravo Benefits discounts and savings platform

About the employer

National Energy Action (NEA) is the national fuel poverty charity. We've worked across England, Wales, and Northern Ireland for over 40 years, to ensure that everyone can afford to live in a warm, healthy home. ​

​Together with frontline practitioners, companies, regulators and governments, National Energy Action works to support vulnerable clients, raise awareness and achieve enduring change.

Apprenticeship details

• Course: HR support (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: BPP PROFESSIONAL EDUCATION LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 37 hours a week. Working week: Days and shifts to be confirmed.
• Start date: 11 January 2027
• Positions available: 1
• Wage: £26,017 a year