Administration and Customer Service Apprentice

Colormarket are a company that specialises in paint,surface coatings and wood finishing solutions located in Walsall, West Midlands.

They are looking for an Administration/Customer Service Apprentice to support the team with general administration duties.

What you'll do

• Support with general administration / office operations as required
• Answering telephone calls and handling basic customer service queries
• Book transport and collections with couriers
• Create purchase orders when required
• Matching Delivery notes to purchase orders and flag discrepancies
• Match supplier invoices to purchase orders
• Support accounts admin tasks
• Data Entry
• Invoice Checks
• Maintain daily admin workflow and task lists
• Update SOP documents under supervision
• Cash up till every evening and complete end-of-day reconciliation
• Provide polite, professional customer service
• Handle enquiries via phone and emails
• Communicate clearly regarding orders,stock availability and delivery times
• Escalate complex issues to the Operations Lead
• Coordinate with warehouse staff regarding orders and dispatch
• Assist with stock queries and product information

Training

• On-site training
• No college day release
• Coach visits on-site
• Coach visits every month

After the apprenticeship

• Upon successful completion of the Apprenticeship, the candidate may progress into a full-time Admin & Customer Service role

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• communication
• Writing Skills

Qualifications

• Essential: GCSE, Maths and English (grade GCSE - grade 4 or above)

About the employer

Colormarket UK Ltd are a private company based in Walsall that specialise in surface coatings, paint mixing and architectural/wood finishings

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: STAFF SELECT LTD
• Expected duration: 1 Year
• Hours: 35 hours a week. Working week: Monday- Thursday 9.00am-4.00pm- (1/2 hour lunch break)

Friday- 9.00am- 2.00pm

• Start date: 27 October 2026
• Positions available: 1
• Wage: £14,560 a year