Export Coordinator

Highlights

• Location Basingstoke, Hampshire
• Start Date Immediately
• Work Location On-Site Work Only Skills
• Regulatory Affairs Collaboration
• International Shipping Knowledge
• Order Management Activities
• Carrier Bookings Description Export Coordinator About The Company Joining our team, you'll play an active part in helping to deliver meaningful impact. At Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, we play a crucial role in accurate identification and targeted treatment for diseases, ensuring food and beverage safety, and supporting pharmaceutical manufacturing integrity. Our products and services are designed to meet the highest standards of quality and performance, helping our customers achieve their objectives efficiently and effectively. About The Role As an Export Coordinator, you will be responsible for managing the complete export shipment process from order receipt through to final delivery. Working closely with internal sites, channel partners, distributors, freight forwarders, and customers worldwide, you will ensure the efficient, compliant, and timely movement of products while delivering an exceptional customer experience. What You'll Do
• Process customer orders, quotations, and scheduling agreements to agreed service levels.
• Coordinate international shipments, including customs documentation, carrier bookings, and proof of delivery.
• Ensure compliance with Global Trade Compliance and export control requirements.
• Monitor stock availability and support on-time, in-full (OTIF) delivery performance.
• Maintain accurate customer and shipment records for audit and traceability purposes.
• Liaise with Sales Operations, Supply Chain, Regulatory Affairs, and external logistics partners to resolve issues and mitigate risks.
• Support customer onboarding, account setup, and ongoing order management activities.
• Manage customer queries and complaints, ensuring timely resolution.
• Participate in daily operational meetings and continuous improvement initiatives.
• Promote a safe working environment and uphold 4i Values. What We're Looking For
• Experience in a customer-facing, export, logistics, order management, or supply chain role.
• Strong organizational skills with excellent attention to detail.
• Effective communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel and Word.
• SAP or ERP system experience preferred. Preferred Qualifications
• Knowledge of export documentation, customs procedures, and international shipping. Experience working within a regulated industry, such as life sciences, diagnostics, or healthcare. Familiarity with temperature-controlled shipments and global trade compliance requirements. Why Join Us
• Competitive salary
• Performance-related bonus (where eligible)
• Annual merit-based pay increases
• Medical benefits
• Paid annual leave
• Employee referral bonus
• Career development and advancement opportunities More About Us… This is an exciting time to join us as we continue to build on more than 100 years of microbiology excellence. With a broad portfolio of instruments, services, and global resources, we're steadfast in our commitment to helping you succeed. Together, we can cultivate a thriving microbiology culture that supports you today, tomorrow, and for life. Come and be part of what's next for our company.