Retail Operations Manager

:

• Retail Operations Manager

• Based Onsite at Manchester Airport

• Permanent position

  Why Manchester Airport? Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.    Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.    At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.   You'll also have access to some great benefits including:   

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs 

• 24 days holiday plus bank holidays 

• Free parking 

• Subsidised public transport 

• Huge range of company discounts 

• 2 volunteering days per year 

• Free Virtual GP service, available 24 hours a day, 7 days a week 

• Care Concierge service  

  The role As a Retail Operations Manager, you'll support the management of Manchester Airport's retail and commercial partners, driving an excellent passenger experience, strong commercial performance, high retail standards and operational efficiency.   The role involves building strong relationships across Food & Beverage, Essential & Specialist Retail and Hospitality, influencing performance to maximise revenue, maintain product availability and ensure consistently high operational standards.   A proactive approach to planning for seasonal changes, infrastructure developments and passenger demand is essential to ensure the retail operation remains effective and ready for change.   Regular early morning, late evening and weekend working will be required to meet business needs.   What will make you successful in this role

• Strong organisational, communication and problem-solving skills.

• Proven stakeholder and retail partner relationship management experience.

• Commercial awareness and experience managing KPIs and performance.

• Ability to work under pressure in a fast-paced operational environment.

• Strong leadership, influencing and cross-functional working skills.

• Experience of customer experience, audits and mystery shopping.

• Ability to analyse data and drive continuous improvement.

• Strong IT skills and ability to manage competing priorities.

• Leadership skills

• IT Literate