Salesforce Trainer

Role Purpose Enable successful adoption of Salesforce enhancements by ensuring users are trained, supported, and equipped with up-to-date guidance and documentation for every sprint release Responsibilities:

• Deliver training sessions and demonstrations for end users on new Salesforce functionality released each sprint.
• Develop and maintain training materials, quick reference guides, and supporting documentation for new features and processes.
• Update user guides and knowledge base content to ensure documentation remains accurate and aligned with live system functionality.
• Translate technical changes into clear, engaging, and business-focused training content.
• Collaborate with Product Owners, Business Analysts, and delivery squads to understand upcoming releases and user impacts.
• Conduct user readiness activities ahead of sprint releases to support smooth adoption.
• Provide post-release support, answering user queries and reinforcing best practices.
• Gather feedback on training effectiveness and identify opportunities to improve adoption and user experience.
• Monitor training completion, user engagement, and adoption metrics to measure the success of new functionality rollouts.
• Champion Salesforce adoption and continuous learning across the business.