Knowledge Solutions Manager

Description At Ashurst Perkins Coie, we're helping shape the future economy. With a global team of more than 3,500 legal professionals across 52 offices, we partner with leading organisations to solve complex challenges across a diverse range of industries, with a distinct strength in technology, energy & infrastructure, and financial services. Our people work on market-leading matters that drive innovation, growth, and transformation around the world.For Ashurst Perkins Coie, innovation is our tradition. What makes Ashurst Perkins Coie a great place to work?

• Flexible work options
• Health and wellbeing benefits, gym membership, and discounted corporate health plans
• Career advancement - client secondment opportunities, global opportunities, and award-winning Learning & Development programs The Opportunity: The creation of Ashurst Perkins Coie is the springboard for us to develop a truly advanced global and AI-enabled expertise offering for our lawyers and clients, with consistency in quality our guiding 'North Star'. Our specialists across our expanding K&E function empower our legal teams with insights, skills and tools so that they can deliver exceptional client service across the globe. They:
• equip our practices with high-quality research and thought leadership and maintain our legal knowledge and information resources;
• enable our lawyers to achieve practice excellence through legal learning programs and mentoring; and
• enhance our legal teams' work and client delivery by implementing next-generation tools and technologies, and by driving consistency in our legal documents and processes. The Knowledge Solutions Manager is a senior leadership role within the global Knowledge & Expertise (K&E) function, responsible for driving the firm's knowledge management strategy, systems and user experience. Based in our London office, as the EMEA deputy to the Director of Knowledge, you will provide visible regional leadership while partnering globally to improve the systems, standards and experiences that support legal work. Your work will lead the coordination of the firm's knowledge ecosystem - encompassing systems, platforms, content, information architecture and AI-enabled capabilities - to ensure lawyers can easily find, access and use high-value knowledge assets. Key responsibilities of the role include: This is a high-impact position for an experienced knowledge professional who combines strategic vision with hands-on expertise, and who thrives in a collaborative, fast-paced and technology-forward environment. The Knowledge Solutions Manager and their APAC counterpart are jointly accountable for:
• Regional leadership, engagement and global collaboration: serve as a trusted regional leader and point of contact for Knowledge across EMEA, building strong relationships with stakeholders and collaborate with the APAC-based Knowledge Solutions Manager to deliver global services and programmes
• AI-enabled knowledge ecosystem: create a joined-up and AI-enabled knowledge experience so that lawyers can move more easily from finding trusted knowledge to using it in their work.
• Legal documentation and drafting: help align firm know-how, document automation, generative AI, and Word and PowerPoint templates so that our legal documents reflect a consistently high-quality and on-brand client experience
• Team leadership: provide leadership, guidance, and mentorship across the wider team, encouraging a collaborative and inclusive team culture and supporting team wellbeing These are global accountabilities. The Knowledge Solutions Managers collaborate to achieve global outcomes, while dividing the work regionally as appropriate. This is a full-time role on a Permanent position, based in our London office with hybrid working. More information can be found in the job description attached to the role on our careers site Careers | Ashurst Perkins Coie The successful candidate will:
• Qualifications or equivalent relevant experience in knowledge management, information management, business administration or related field.
• At least 5 years' experience in knowledge management, legal operations, legal technology or professional support, gained in a law firm, in-house legal team or other professional services environment.
• Strong understanding of information architecture, taxonomy, metadata and search optimisation principles.
• User centric approach to services and commercial awareness including design thinking methodologies.
• Understanding or experience with a range of knowledge management tools and technologies, including SharePoint Online, Microsoft 365 and legal knowledge systems including document management (experience with iManage preferred) and document automation systems or platforms.