Attendee Data Coordinator

Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com What You Would Get To Do The Attendee Data Coordinator will support meeting planners in managing attendee registration for conferences and events, ensuring the smooth execution of data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and providing database management to ensure consistency and accuracy. The Coordinator will assist in the development, testing, and management of event communications and online registration, as well as supporting attendees throughout the registration process. Additionally, the role provides administrative support to the broader Attendee Data Management team as needed. Domestic travel required. Your Contributions

• Work with event planners on overall registration management for a high volume in-person, hybrid and virtual corporate events
• Database management to ensure consistency of information, accurate data, inputting when required, generating lists and analysis upon request
• Assist in the development, editing, testing and management of online registration and event communications such as save-the-dates, invitations, reminders, confirmations, surveys, etc.
• Assist attendees and stakeholders with any questions regarding registration
• Diligent handling of confidential invitee data, ensuring information is consistent and accurate and following compliance guidelines of handling sensitive information (PII)
• Generating attendee lists upon request
• Responding to all client email within agreed upon SLAs
• Assist event planners in contacting attendees for required information, gift sizes, contact information, transportation details, overnight accommodation requirements, data points etc.
• Printing name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where needed
• Packing, ordering and shipping event supplies – maintain a shipping grid and track deliveries
• Manage post-event attendee reporting
• Pre-event and day-of support during execution of events/conferences; travel and on-site management for in-person meetings as needed
• Supporting other members of the department with mailings, onsite assistance, ad hoc projects, etc. What We Are Looking For
• Advanced knowledge of Microsoft Excel
• Prior experience with other event platforms such as Cvent, StarCite, Eventbrite, etouches or other registration website platforms is a plus
• The individual must be comfortable assisting clients over the phone in navigating registration websites, so prior experience as a customer support or help desk representative is preferred
• Able to manage multiple projects simultaneously
• Good written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth
• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.