Operations Manager - Event Security

SGL is looking for an experienced Security Operations Manager to join our events team at  Glasgow's iconic OVO Hydro, which is part of the Scottish Event Campus (SEC). As an Operations Manager, you'll play a pivotal role in shaping our approach. Working as part of our Operations team, you'll enhance client relationships, lead on event delivery, and ensure the highest levels of safety and service across security, stewarding, and crowd management.  This exciting role puts you at the heart of some of the UK's most high-profile and memorable events, whilst leading and motivating teams to deliver an exceptional safety and guest experience. You'll play a key role in upholding our values of Loyalty, Integrity, and Professionalism at all times.  This is an outstanding opportunity to be part of a business setting new benchmarks in event security, while also developing your career with the support of our Senior Leadership Team and the resources of an industry leading organisation.  What You Will Be Doing 

• Responsible for the planning, preparation, organisation, management and delivery of the stewarding element at each event. 
• Leading. coaching and supporting Senior Supervisors, Supervisors and the wider stewarding teams. 
• Working closely with scheduling and management team to collectively ensure adequate resources. 
• Leading event operations where required, ensuring the delivery of high-quality and safe outcomes. 
• Ensuring the event teams operate to the highest levels of standards throughout. 
• Managing accurate and timely event invoicing. 
• Taking full accountability for workforce management, covering the complete employee lifecycle. 
• Driving recruitment activity in partnership with the wider events team. 
• Maintaining compliance across all systems, processes, and operational documentation. 
• Ensuring fast, clear, and professional communication with clients, partners, and teams. 
• Ensure that staff are adequately trained for allocated positions, attend meetings pertaining to events and areas of contractual ownership, as assigned by the Contract Manager. 
• Utilising technology platforms to analyse and trend performance data identifying areas of improvement.  What We Need From You 
• Proven experience in a similar role within the security or events industry. 
• A valid SIA Door Supervisor licence (minimum requirement). 
• Level 4 Spectator Safety Management or level 5 Crowd Safety management. 
• IOSH or a willingness to undertake. 
• Knowledge and operational experience across a variety of live entertainment types. 
• Attention to detail with high levels of accuracy. 
• Strong commercial and financial awareness. 
• Confidence in analysing data and turning insights into actions. 
• Proven ability to build strong working relationships with clients, partners, and authorities. 
• Demonstrated experience in managing people at multiple levels. 
• Proficient with the Microsoft Office suite.  What We Will Do For You  Continuous Learning: Access to tailored training programs, workshops and experiences to enhance your skills and stay updated with the latest security trends.  Growth Opportunities: Pathways for career progression and new challenges within our organisation, fostering a culture of growth and advancement.  Performance Recognition: Acknowledgment of your achievements and outstanding performance through various recognition programs, creating a positive and motivating work environment.  Supportive Leadership: Guidance, mentorship, and resources from our committed leadership team to support your success and help you thrive in your role.