Client Operations Executive

bout GoPlaces At GoPlaces, we're revolutionising social commerce by helping brands thrive in the era of socially enabled shopping. We provide an end-to-end solution to brands, managing everything from logistics and demand forecasting to affiliate management and live shopping experiences. Working across beauty, FMCG, and consumer technology, we partner with a diverse portfolio of leading brands to drive growth through innovative commerce strategies. As we continue to scale rapidly, we're investing in exceptional people who are excited to grow with us and help shape the future of social commerce. Role Overview You'll work hands-on with some of the largest consumer brands in the world as they grow on TikTok Shop, one of the fastest moving sales channels in e-commerce. You'll own the day-to-day running of our brand partnerships: onboarding, logistics, meetings and the processes behind them. You'll quickly become the person brands and our internal teams rely on to get things done. You'll help clients spot where they can grow revenue and cut costs and learn how the world's fastest growing social commerce channel works from the inside. Own brand onboarding and logistics

• Own onboarding for new brands launching on TikTok Shop, from kickoff to go-live: shop setup, strategy project management, product listings, samples, stock and fulfilment
• Coordinate logistics across brands, warehouses, creators and our internal teams so samples, stock and launch dates land on time
• Become a brand experience and a key point contact for brand partners. Run regular meetings, set agendas, take notes and follow up on actions
• Keep brand trackers, timelines and records accurate and up to date Run and improve our client processes
• Own our brand onboarding and launch checklists, making sure every new brand goes live on TikTok Shop on time and to the same standard
• Spot what's slow, manual or error-prone, then propose and roll out better ways of working
• Write clear process documents and playbooks so the wider team can scale with us
• Work with our account, live shopping, affiliate and data teams to make sure brands get a joined-up service Help brands make more and spend less
• Review brand performance (GMV, stock, sample spend, fulfilment costs, campaign spend) to find where clients can grow revenue or reduce cost
• Bring practical recommendations to brand meetings, such as better promotions, stock planning, sample allocation or fulfilment set-up
• Track the impact of the changes you suggest and report back to brands and our leadership team Who you are:
• A can-do, solutions-first attitude: you say yes to new challenges and find a way to make things happen
• A hunger to learn: you pick up new platforms, data and ways of working quickly
• Strong organisation and attention to detail, with the ability to juggle several brands and deadlines at once
• Confident communication: comfortable leading meetings and building relationships with senior brand contacts
• Commercial curiosity: you naturally look for ways to save money and grow revenue What we offer:
• Up to 15% Bonus
• Phantom Share Options
• Summer working hours – finish at 1pm every Friday from June to August
• The ability to work from abroad for 2 weeks per year
• 25 days holiday + your birthday off + public holidays
• Hybrid working: 3 days in our Archway office and 2 optional WFH days