Control Room Operator

Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years' experience and a team of 25,000 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation. In the UK we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry, and the planet.

Connect Plus Services operates Control Room functions at Dartford, with South Mimms as a resilience fallback. Although the post holder will be principally based at these locations, they may be required to travel to and work at other locations to meet operational demand. ROLE PURPOSE To work as part of the control room team, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network. ACCOUNTABILITIES - To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements. - To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents. - To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an opropriate response is taken to alarms. - To ensure accurate recording of network occupancy through use of bespoke databases. - To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms. - To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards. - To work to agreed business performance and quality standards. - To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO. - Receive and disseminate weather decisions in accordance with the Severe Weather Plan. Qualifications PERSONAL QUALITIES AND EXPERIENCE The following qualities/experience are essential:

• Experience of working in an operational control room, in an emergency services or National Highways environment. Desirable but not essential. Role Profile Rev P01 Date of Rev 04/01/2021 Page 2 of 5 Security classification: OFFICIAL Role Profile - Experience of working in an environment involving the time-critical deployment of resources. - Experience of working in a performance driven environment. - Excellent communication skills, both oral and written - Aptitude for effective problem solving,
  Additional Information Equality, Diversity & Inclusion