Human Resources Manager

Salary: Dependent on experience. Location: Horsforth, Leeds based Head Office but hybrid working available. Bartlett currently have an opportunity for an experienced HR professional to join our people services team in Horsforth, Leeds. Role Purpose The HR Manager manages the day-to-day delivery of Bartlett's HR service, ensuring work is appropriately prioritised, completed accurately to high standards and within agreed timescales, with effective quality controls and escalation arrangements in place as per Bartlett's HR operational framework. The role is the principal point of HR advice for employee relations, performance, absence, probation, policy and contractual matters, escalating complex, high-risk or strategically significant matters to the Head of People. The HR Manager will be comfortable moving between oversight and hands-on delivery, taking ownership for quality assurance and excellence in HR and supporting Hiring Managers with recruitment as and when required. Bartlett operates a decentralised management model. Managers remain accountable for managing their people and making employment and recruitment decisions; People Services provides the framework, advice, challenge and administrative support to enable them to do so. HR Advice & Employee Relations

• Provide day-to-day HR advice to managers across the employee lifecycle.
• Manage routine to moderately complex employee relations matters including absence, probation, performance/capability, flexible working, reasonable adjustments and lower-risk conduct matters.
• Identify and escalate matters with significant legal, financial, regulatory, employee relations or reputational risk to the Head of People.
• Support the Head of People with higher-risk or complex matters and undertake delegated case activity where appropriate.
• Interpret and advise on HR policies, procedures, employment contracts and established employment practices.
• Coach and support managers to manage people matters effectively
• Ensure HR case records and documentation are accurate and complete and use recurring issues to identify opportunities for improvement. HR Operations, Policy & Compliance
• Oversee effective, efficient and accurate HR operations across the employee lifecycle, including joiners, contractual changes, probation and leavers..
• Maintain quality assurance and peer-review arrangements across HR documentation, contractual changes, case management and relevant payroll or benefits exceptions, ensuring appropriate accuracy, consistency, escalation and commitment to high standards.
• Oversee probation monitoring and associated HR processes, ensuring managers receive timely guidance and concerns are appropriately addressed and escalated.
• Monitor relevant employment law developments and recommend changes where required.
• Ensure appropriate HR controls, records and processes are maintained to support compliance and audit readiness.
• Review HR data and management information to identify trends, risks and areas requiring action.
• Support the People Services Coordinator – HR, who owns transactional HR administration, first-line HR queries, employee records, HRIS administration, payroll inputs and routine employee lifecycle processes. Encourage opportunities to simplify, automate or improve HR delivery. Recruitment & Resourcing The HR Manager supports recruitment; Hiring Managers remain accountable for defining the role, interviewing candidates and making the selection decision.
• Support approved divisional recruitment requirements, ensuring efficient, consistent and commercially appropriate attraction and selection activity.
• Provide templates and guidance to support Hiring Managers in producing effective job specifications and review these for quality and consistency.
• Coordinate advertising, sourcing and agency support and undertake initial candidate screening/shortlisting and candidate management if required.
• Coach Hiring Managers on effective, fair and consistent interviewing and selection.
• Participate in interviews only where there is a specific need or benefit.
• Support the offer process, including salary discussions and appropriate internal approvals.
• Oversee recruitment agencies, preferred suppliers and relevant recruitment platforms if required.
• Maintain appropriate talent pipelines and provide recruitment, market and salary insight to support workforce planning.
• Hand successful candidates to the People Services Coordinator – HR, who owns offer/contract administration, pre-employment and regulatory checks and onboarding administration. Pay, Data & Manager Capability
• Review salary and benefits arrangements against relevant external market information and internal consistency, providing recommendations to the Head of People where appropriate.
• Support annual salary review, bonus and benefits processes.
• Review salary and benefits arrangements against relevant external market information and internal consistency, providing recommendations to the Head of People where appropriate
• Contribute to manager training, guidance and toolkits across areas including recruitment, probation, absence, performance and employee relations.
• Support the Head of People in embedding consistent People practices and contribute to relevant People Services projects and continuous improvement activity. Skills & Experience
• Strong generalist HR experience, ideally within a regulated, financial or professional services environment.
• Excellent attention to detail, strong organisational skills and high standards, with a commitment to HR excellence, accuracy and quality assurance.
• Discreet and trustworthy, with the ability to handle confidential and sensitive information appropriately.
• Strong judgement based on depth of HR knowledge, research skills and the ability to balance HR best practice and risk with commercial pragmatism and business needs.
• Collaborative and hands-on, with a willingness to contribute across HR and recruitment where appropriate.
• A continuous-improvement mindset, with a focus on improving the quality and efficiency of HR processes and ways of working.
• Experience independently managing employee relations matters and recognising when escalation is required.
• Recruitment experience including attraction and screening and supporting Hiring Managers with recruitment and selection.
• Ability to coach, advise and constructively challenge managers while maintaining effective working relationships and management accountability.
• CIPD Level 5 or equivalent practical experience, with sound knowledge of UK employment law and HR best practice. Rewards We offer very competitive salaries and a market leading benefits package.
• Competitive salary (based on experience)
• Generous holiday allowance starting at 25 days plus bank holidays, increasing up to 27 days with service, along with the ability to purchase more days and volunteering days
• 7% employer pension contributions
• Private Medical Insurance
• Income Protection
• Life Assurance
• Cycle to Work Scheme
• Free Onsite Gym
• £500 wellbeing allowance to spend on health related items (including our inhouse personal trainers/health apps/health screenings/books/subsidised yoga classes/dedicated wellbeing team)
• Electric Car Scheme with free onsite electric charge points
• Dedicated professional training budget
• Staff discounts on insurance products and financial planning services About Bartlett Group Established in 1940, Bartlett is one of the UK's leading insurance brokers and financial advisers. Recognised for our enduring focus on clients and employees, in the last 5 years alone we have been named as UK Broker of the Year, Commercial Lines Broker of the Year, the UK's 1 Financial Adviser in the Financial Times Top 100 and Best Employer at the Yorkshire Financial Awards. Today, the business is proudly managed by the third generation of the Bartlett family, acting for businesses across the UK – from regional firms to large multi-national employers. With an eye to the next decade (as opposed to the next quarter), we're perfectly placed to continue to create meaningful and enjoyable careers for our colleagues across the UK, whatever their role. And when you join Bartlett, you also help support vulnerable young people across the UK and abroad. We do this by giving 8% of our pre-tax profits to support grassroots organisations. In the last four years alone, we've raised over a million pounds to support some incredible causes. Due to the volume of applications, we are unable to offer feedback to all submissions. If you have not heard from us within 14 days, you have been unsuccessful on this occasion. WE DO NOT REQUIRE ADDITIONAL AGENCY SUPPORT FOR THIS ROLE.