Program Manager

Program Manager – Underwriting Transformation / Future Platforms About Albany Beck Albany Beck is a specialist consultancy delivering technology, business change and transformation solutions to leading financial services organisations. We work closely with our clients to provide experienced consultants who can deliver complex programs, drive operational improvements and support strategic transformation initiatives. Client Deployment Role Description We are looking for an experienced Program Manager to join us as we partner with a leading London Market insurance organisation client to lead a major, multi-year technology transformation program. The program focuses on modernising the end-to-end underwriting journey through the implementation of a new Underwriting Platform / Workbench and Policy Administration System (PAS). The successful candidate will be responsible for overseeing a portfolio of interconnected projects, coordinating business, technology and data teams, managing third-party vendors and ensuring the successful delivery of key program milestones. This is a senior, business-facing delivery role requiring strong program management experience, technical understanding and excellent stakeholder engagement skills. Key Responsibilities

• Lead the delivery of a large-scale underwriting transformation program, including the implementation of a new Underwriting Workbench and Policy Administration System.
• Develop and manage the overall program roadmap, ensuring clear milestones, deliverables and dependencies.
• Coordinate multiple project teams across business, technology, data and operational functions.
• Oversee the definition of business and technical requirements for new underwriting platforms and systems.
• Support the assessment of existing Policy Administration Systems and the development of a roadmap for replacement.
• Establish and manage program governance, ensuring effective reporting, decision-making and escalation processes.
• Manage program budgets, financial reporting and resource planning.
• Maintain program-level RAID logs, proactively identifying and managing risks, issues and dependencies.
• Build and maintain strong relationships with senior business stakeholders, technology leaders and third-party vendors.
• Manage vendor relationships and coordinate external delivery partners.
• Define project scope, objectives and deliverables across the wider transformation program.
• Monitor program performance, success metrics and benefits realisation.
• Coordinate change management activities to support business readiness, adoption and successful implementation.
• Provide regular program updates and communicate progress to senior stakeholders. Key Skills & Experience
• Strong Program Management experience within the Lloyd's or London Market insurance sector.
• Proven experience delivering large-scale, technology-driven underwriting transformation programs.
• Experience implementing or transforming Underwriting Workbenches, Underwriting Platforms or Policy Administration Systems (PAS).
• Strong understanding of the end-to-end insurance lifecycle, particularly underwriting processes from submission through to bind and policy administration.
• Demonstrable experience managing complex programs involving multiple projects, delivery teams and third-party providers.
• Excellent senior stakeholder management skills, with experience engaging business and technology leadership.
• Strong program governance experience, including budget management, RAID reporting and dependency management.
• Good technical understanding of insurance technology platforms, system integrations and data requirements.
• Experience managing external vendors, technology partners and procurement processes.
• Strong analytical, problem-solving and decision-making skills.
• Ability to work effectively across business, technology, data and operational teams. Desirable Experience
• Direct experience implementing a new Underwriting Workbench or replacing a legacy Policy Administration System.
• Experience delivering technology modernisation programs within specialty insurance or Lloyd's syndicates.
• Knowledge of underwriting workflows, policy administration processes and insurance platform integrations.
• Experience migrating functionality from legacy in-house systems to modern technology platforms.
• Understanding of business change management, operational readiness and benefits realisation.
• Relevant program management certifications such as MSP, PRINCE2 or PMP. Personal Attributes
• Self-motivated, proactive and results-driven.
• Confident engaging with senior stakeholders and challenging decisions where necessary.
• Excellent communication and relationship-building skills.
• Highly organised, with the ability to manage multiple workstreams and competing priorities.
• Strong problem-solving skills and the ability to navigate complex delivery challenges.
• Comfortable working in a fast-paced, evolving transformation environment.
• Collaborative approach, with the ability to bring together stakeholders from different business functions.