Customer Support Coordinator

The post holder will be responsible for supporting the Aftermarket and Services department in the accurate and timely loading, coordination and delivery of customer orders through integrating closely with multiple areas of the business. Responsibilities

• Process Sales Orders via the Customer Relationship Managers and generate formal order acknowledgements
• Work with Planning, Production and Supply Chain to establish accurate lead times for quotes
• Attend regular departmental board walks/meetings to ensure order delivery is committed to within the business and any issues relating to the customer order book are resolved
• Perform Sales Order contract and system (MRP) reviews to ensure system data is accurate
• Compile quotes to ensure margin budgets are achieved
• Report on quotes and revenue forecasting
• General administration and management of the Aftermarket spares price list to ensure profitability is maintained and customers are fully informed of change
• Maintain the Open Order Book to enable regular and clear order status updates to Customer Relationship Managers
• Conduct regular KPI reviews to ensure both internal and external goals and targets are met and escalate any forecasted issues to the Customer Relationship Managers when required
• Participation in the 24-7 out-of-hours customer AOG support line via a rota system, where customer calls and orders are managed
• Administration and reporting as necessary Reward
• Competitive salary
• Annual bonus (linked to company performance)
• 33 days annual leave (Increase after 5 years' service)
• 37.5 hours per week
• Flexi time working
• £5,000 employee referral bonus
• Health cash plan
• Contributory Salary Sacrifice Pension Scheme
• Holiday Purchase Scheme - Salary Sacrifice
• Electric Car Scheme - Salary Sacrifice
• Cycle to Work Scheme
• Life Assurance Scheme at x4 gross salary
• Competitive enhanced Maternity and Paternity pay
• IVF & Assisted Conception Policy
• Women in Business - Corporate Member
• Wellbeing Initiatives
• Employee Recognition scheme
• Service Awards
• Local charity / sponsorship activities
• Dedicated employee parking
• Discounted Gym membership
• Learning and development opportunities
• Career progression Requirements Essential
• 3 A Level passes (A-E) or equivalent level qualification
• 2+ years' experience in an equivalent role within a production/manufacturing environment
• Proficient in using MS Word and Excel
• Working knowledge of Order Management Systems (MRP)
• A self-starter and quick learner with strong verbal and written communication skills
• Ability to work to tight deadlines whilst coordinating with a multi-departmental delivery process
• Effective organisational, prioritisation, and time management abilities
• Strong problems solving and decision-making abilities Desirable
• Experience in customer order management
• Experience or involvement in Quality/Customer Audits
• Procurement experience We reserve the right to enhance criteria on shortlisting. The closing date for applications is the 18th October 2026 at 17:00 For further infomation contact careers@thompsonaero.com