Post Despatch Administrator Apprentice

: At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us! The Job Role  The role offers a broad understanding of business operations across Westcoast, including customer service, warehouse operations and finance processes, with opportunities to progress into senior roles or other areas of the organisation. You will start with a supported workload and take on more as your confidence grows. No previous experience of customer service, post sales or administration is needed. Full training is provided in the workplace and through your Level 3 Business Administrator apprenticeship, and you will have a named mentor throughout. Your Day-to-Day Responsibilities Will Include: As a Post Despatch Administrator Apprentice you will provide administrative support that keeps daily business operations running smoothly. Responding to queries, maintaining accurate records and helping management with reporting. You will support processes across the Post Despatch Department, helping to coordinate activities, update systems and process documentation and Proofs of Delivery, so that service levels are maintained. Some of your responsibilities will include:

• Supporting and managing unassigned logs, making sure all queries are progressed efficiently

• Obtaining Proofs of Delivery (PODs) for bulk audit requests

• Supporting management with reporting requirements and administrative tasks

• Providing support with web case management and case closures

• Investigating failed deliveries, liaising with the relevant parties and arranging updated delivery instructions where required

• Obtaining manufacturer authorisations to support customer and internal requests

As you grow in confidence you will develop the skills to:

• Manage your own caseload of queries through to resolution

• Review how queries are handled and propose improvements to the process

• Complete scoping, planning and reporting on a defined workplace improvement project, with a manager as sponsor

• Produce regular management reports rather than only supporting them

• Support or buddy with a new starter

Is this the role for you? To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• A methodical approach, applying logic to tasks and decisions

• The ability to work under pressure while maintaining excellent attention to detail

• Confidence adapting to changing situations, and a professional manner

• A flexible, collaborative approach within a small team

• Clear communication skills, internally and externally at all levels

• Good organisation, and the ability to manage your time and prioritise a busy workload

• A willingness to work within tight guidelines and to strict SLAs

• An interest in the IT distribution industry (no prior knowledge or experience required)

What's in It for You? This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it's funded apprenticeships, work-based studies, or professional qualifications, we've got you covered.

• Generous Benefits Package: £18,000 starting salary. Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).

• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.

• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What's Next? If you're ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins). Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don't hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.